Brenda Wooster

I assisted the Intake Coordinator with accepting individuals into services with the agency, Assisted in forms and personal meetings, I ran meetings with individuals that wanted to work on advocating for themselves also.

Also did the following:

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
• Maintained a welcoming environment for patients, addressing their concerns with empathy and professionalism.
• Facilitated smooth clinic operations through effective collaboration with medical professionals and administrative staff.
• Streamlined appointment scheduling processes for increased patient satisfaction.
• Increased team productivity through effective communication and workflow coordination.
• Assisted in training new Access Associates, ensuring consistent service standards across the department.
• Reduced wait times for patients by implementing an organized system for processing paperwork.
• Contributed to revenue growth by accurately verifying insurance information and collecting co-payments from patients upon arrival.
• Enhanced patient experience by providing timely and efficient registration services.
• Improved office efficiency by managing incoming calls and directing patients to appropriate departments.
• Collaborated with clinical staff to coordinate care and address patient needs effectively.
• Expedited check-in process by efficiently handling walk-in appointments and emergency situations when necessary.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Greeted and assisted patients with check-in procedures.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Trained new staff on filing, phone etiquette and other office duties.

• Enhanced resident satisfaction by implementing personalized care plans and addressing individual needs.
• Maintained accurate records of all resident information, ensuring confidentiality and adherence to privacy regulations.
• Improved safety measures within the residence, leading to fewer accidents or incidents involving residents or staff members.
• Established partnerships with local organizations for increased resources and support services for residents.
• Monitored resident health conditions closely, adjusting care plans as needed to maintain optimal wellbeing levels.
• Provided ongoing training opportunities for staff members, equipping them with the skills needed for career advancement within the organization.
• Increased staff retention through effective leadership, training programs, and open communication lines.
• Conducted regular performance evaluations of staff members, identifying areas for growth and improvement.
• Ensured compliance with state regulations, conducting regular inspections and implementing corrective actions when necessary.
• Organized social activities and events to promote resident engagement and community involvement.
• Developed strong relationships with residents and their families, addressing concerns and providing updates on progress.
• Collaborated with healthcare professionals to ensure the highest quality of care for residents.
• Promoted an inclusive atmosphere at the residence by embracing diversity among both staff and residents, fostering a sense of belonging for all.
• Assisted in resolving any conflicts or disputes among residents promptly, promoting a peaceful living environment.
• Managed budgets effectively, reducing costs while maintaining high-quality services for residents.
• Promoted positive relations between residents and staff.

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
• Made sure individuals enrolled had all services required
• Wrote and implemented program plans for individuals involved
• Hired and trained all involved staff