Brenda Wynn
Dallas,TX
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Remote Member Advocate
Instant Teams
Southern Pines, North Carolina
08.2025 - 12.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Handle inbound/outbound calls explaining complex Medicare plans, benefits, and how to use them.
- Verifying Medicare applications and help finding in-network doctors for members.
- Addressing problems between members and insurance carriers, and resolving billing or coverage errors.
Remote Temporary Customer Service Agent
Instant Teams
Southern Pines, North Carolina
09.2024 - 12.2024
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Created and maintained accurate records of customer interactions using CRM software.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Sales Associate
CBD Store
Longview, Texas
09.2019 - 03.2020
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assessed customer needs to provide assistance and information on product features.
Manager
Crazy 8
Longview, Texas
08.2012 - 09.2019
- Processed payments using various methods such as credit cards or cash transactions.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Collaborated with management to determine key tasks and delegate to staff members.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Education
High School Diploma -
Pine Tree High School
Longview, TX05-2012
Skills
- Strong leadership
- Task delegation
- Guest relations
- Worker training
- Customer service
- Problem-solving aptitude
- Analytical thinking
- Professional demeanor
- Customer advocacy
Timeline
Remote Member Advocate
Instant Teams
08.2025 - 12.2025
Remote Temporary Customer Service Agent
Instant Teams
09.2024 - 12.2024
Sales Associate
CBD Store
09.2019 - 03.2020
Manager
Crazy 8
08.2012 - 09.2019
High School Diploma -
Pine Tree High School