Brenda Zambrano
Lindsay,CA
Summary
A team member who is detail-oriented and organized, and who performs exceptionally well in a fast-paced work environment. Passionate about making a positive impact on people's lives, results-oriented customer service professional skilled at forming lasting bonds with customers to guarantee their happiness and loyalty. A motivated and dedicated individual with a history of delivering exceptional customer service in a fast-paced environment, adept at managing multiple priorities and achieving results. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
14
14
years of professional experience
Work History
EXPERIENCE MANAGER
Mobil
Fountain Valley
09.2014 - Current
- I am responsible for overseeing the vendors to ensure that our store is adequately supplied with the necessary items
- I am responsible for managing the schedules
- Assisted in improving workflow and efficiency by working with interdisciplinary teams
- Designed and executed plans to boost sales and accomplish organizational objectives
- One of my responsibilities was to assist the guest department manager in implementing the new promotions
- Ensuring that we had the correct one
- Inquiring with customers regarding their satisfaction with our service
- Able to execute and plan strategically in order to accomplish organizational objectives
- Well-versed in the implementation of process improvements to enhance productivity and efficiency
- Resolved customer complaints and issues promptly, maintaining a positive brand image
- Developed and implemented strategies to increase customer satisfaction and loyalty.
MANAGER
McDonald's
Garden Grove
01.2011 - 12.2024
- Since the age of 18, I have been employed as a manager
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Resolved customer complaints and issues promptly, maintaining a positive brand image
- Provided leadership during times of organizational change or crisis situations
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Delegated work to staff, setting priorities and goals
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
BS -
CRIMINAL JUSTICE, Southern New Hampshire University
01.2023
Skills
- Patience
- Active listening
- Effective communication
- Problem-solving
- Schedule management
- Time management
- Budget control
- Customer service
- Decision-making
Timeline
EXPERIENCE MANAGER
Mobil
09.2014 - Current
MANAGER
McDonald's
01.2011 - 12.2024
BS -
CRIMINAL JUSTICE, Southern New Hampshire University
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