Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brenda Zuccollo

Parrish,Florida

Summary

Friendly and enthusiastic Entrepreneur with years of specialization in management and customer service who builds and leads friendly efficient service teams. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Overview

35
35
years of professional experience

Work History

Event Supervisor/Client Service Coordinator

Manatee County
06.2022 - Current
  • Increased overall guest satisfaction by monitoring feedback and implementing improvements as needed during the course of events.
  • Monitored and controlled event expenditures to meet budgets.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Coordinated schedules and timelines for events.
  • Developed and distributed event surveys to gather feedback and assess event success.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Accurately calculated and processed expenses during and after events.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Developed post-event reports to determine effectiveness of each event.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Utilized social media to promote events and increase attendance.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Reduced financial discrepancies by accurately managing budgeting, bookkeeping, and auditing tasks.
  • Performed event coordination for larger parties and gatherings.
  • Created and maintained event expenditures, budgets and timelines in job-related software.

County Board Member

Kankakee County
12.2018 - 12.2020
  • Vote on motions, amendments, and decisions on whether or not to report a bill out from committee to the assembly floor
  • Attend receptions, dinners, and conferences to meet people, exchange views and information, and develop working relationships
  • Confer with colleagues to formulate positions and strategies pertaining to pending issues
  • Encourage and support party candidates for political office
  • Hear testimony from constituents, representatives of interest groups, board and commission members, and others with an interest in bills or issues under consideration
  • Keep abreast of the issues affecting constituents by making personal visits and phone calls, reading local newspapers, and viewing or listening to local broadcasts
  • Maintain knowledge of relevant national and international current events
  • Negotiate with colleagues or members of other political parties in order to reconcile differing interests, and to create policies and agreements
  • Make decisions that balance the perspectives of private citizens, public officials, and party leaders
  • Oversee expense allowances, ensuring that accounts are balanced at the end of each fiscal year.

Owner/Operator

The Majestic Theatre
12.2010 - 05.2018
  • Manage staff, preparing work schedules and assigning specific duties
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
  • Maintain records of event aspects, including financial details
  • Conduct post-event evaluations to determine how future events could be improved
  • Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends
  • Design and implement efforts to publicize events and promote sponsorships
  • Conduct meetings and collaborate with other personnel to plan menus, serving arrangements, and related details
  • Present bills and accept payments
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements
  • Forecast staff, equipment, and supply requirements based on a master menu
  • Schedule parties and take reservations
  • Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel
  • Perform various financial activities such as cash handling, deposit preparation, and payroll.

Owner/Speech Pathologist

BZ Kids, Incorporated
09.2002 - 12.2010
  • Perform payroll functions, such as maintaining time keeping information and processing and submitting payroll
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Supervise or collaborate with therapy team
  • Consult with and advise educators or medical staff on speech or hearing topics, such as communication strategies or speech and language stimulation
  • Consult with and refer clients to additional medical or educational services
  • Design, develop, or employ alternative diagnostic or communication devices or strategies
  • Use computer applications to identify or assist with communication disabilities
  • Establish work procedures or schedules and keep track of the daily work of clerical staff
  • Evaluate hearing or speech and language test results, barium swallow results, or medical or background information to diagnose and plan treatment for speech, language, fluency, voice, or swallowing disorders
  • Write reports and maintain proper documentation of information, such as client Medicaid or billing records or caseload activities, including the initial evaluation, treatment, progress, and discharge of clients
  • Develop or implement treatment plans for problems such as stuttering, delayed language, swallowing disorders, or inappropriate pitch or harsh voice problems, based on own assessments and recommendations of physicians, psychologists, or social workers
  • Develop individual or group activities or programs to deal with behavior, speech, language, or swallowing problems
  • Educate patients and family members about various topics, such as communication techniques or strategies to cope with or to avoid personal misunderstandings
  • Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting
  • Direct, supervise and evaluate work activities of clerical, Speech Pathologists, Developmental Therapists, Occupational Therapists, Physical Therapists, and other personnel
  • Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization
  • Direct or conduct recruitment, hiring and training of personnel
  • Establish work schedules and assignments for staff, according to workload, space and equipment availability
  • Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options
  • Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.

Executive Manager/Speech Pathologist

Paradigm Rehabilition Services
05.1999 - 09.2002
  • Direct, supervise and evaluate work activities of fellow Speech Pathologists
  • Direct or conduct recruitment, hiring and training of personnel
  • Develop and implement organizational policies and procedures for the facility
  • Monitor patients' progress and adjust treatments accordingly
  • Evaluate hearing or speech and language test results, barium swallow results, or medical or background information to diagnose and plan treatment for speech, language, fluency, voice, or swallowing disorders
  • Administer hearing or speech and language evaluations, tests, or examinations to patients to collect information on type and degree of impairments, using written or oral tests or special instruments
  • Participate in and write reports for meetings regarding patients' progress, such as individualized educational planning (IEP) meetings, in-service meetings, or intervention assistance team meetings
  • Educate patients and family members about various topics, such as communication techniques or strategies to cope with or to avoid personal misunderstandings
  • Complete administrative responsibilities, such as coordinating paperwork, scheduling case management activities, or writing lesson plans
  • Supervise or collaborate with therapy team.

Speech Pathologist

Presence Our Lady of Victory
08.1997 - 04.1999
  • Document examination results, treatment plans, and patients' outcomes
  • Examine patients to assess mobility, strength, communication, or cognition
  • Consult or coordinate with other rehabilitative professionals including physical and occupational therapists, rehabilitation nurses, speech pathologists, neuropsychologists, behavioral psychologists, social workers, or medical technicians.

Speech Pathologist/Supervisor of Speech Assistants

Kankakee Area Special Education Cooperative
08.1991 - 08.1997
  • Document examination results, treatment plans, and patients' outcomes
  • Consult or coordinate with other rehabilitative professionals including physical and occupational therapists, rehabilitation nurses, speech pathologists, neuropsychologists, behavioral psychologists, social workers, or medical technicians
  • Evaluate performance and the effectiveness of training programs, providing recommendations for improvement
  • Document clients' progress toward meeting established treatment objectives
  • Direct speech-language assistants in the remediation or development of speech and language skills.

Speech Pathologist

Shapiro Developmental Center
07.1989 - 08.1991
  • Document examination results, treatment plans, and patients' outcomes
  • Examine patients to assess mobility, strength, communication, or cognition
  • Develop comprehensive plans for immediate and long-term rehabilitation including therapeutic exercise; speech and occupational therapy; counseling; cognitive retraining; patient, family or caregiver education; or community reintegration.

Education

Master of Science in Audiology -

Eastern Illinois University
Charleston, IL
05.1989

Bachelor of Science -

Eastern Illinois University
Charleston, IL
05.1988

Skills

  • Training
  • Menu Planning
  • Budgeting
  • Recruiting
  • Payroll
  • Employee Evaluation
  • Event Planning
  • Administrative Experience
  • Management
  • Autism Experience
  • Fundraising

Additional Information

Skills Critical Thinking Service Orientation Administration and Management Coordination Monitoring Active Learning Management of Personnel Resources Education and Training

Timeline

Event Supervisor/Client Service Coordinator

Manatee County
06.2022 - Current

County Board Member

Kankakee County
12.2018 - 12.2020

Owner/Operator

The Majestic Theatre
12.2010 - 05.2018

Owner/Speech Pathologist

BZ Kids, Incorporated
09.2002 - 12.2010

Executive Manager/Speech Pathologist

Paradigm Rehabilition Services
05.1999 - 09.2002

Speech Pathologist

Presence Our Lady of Victory
08.1997 - 04.1999

Speech Pathologist/Supervisor of Speech Assistants

Kankakee Area Special Education Cooperative
08.1991 - 08.1997

Speech Pathologist

Shapiro Developmental Center
07.1989 - 08.1991

Master of Science in Audiology -

Eastern Illinois University

Bachelor of Science -

Eastern Illinois University

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Brenda Zuccollo