Brenda Zuniga
Compton,CA
Summary
Highly- motivated person with desire to take on new challenges and grow with in a great company. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at work effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs and consistent and organized practices. skills under working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
12
12
years of professional experience
Work History
Associate Patient Care Coordinator
Optum
03.2018 - Current
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Stayed current on community-based resources and services useful to patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, faciliity and legal requirements.
- Answered incoming phone calls from patients and provide information regarding services offered by the clinic.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Performed administrative duties such as filling paperwork, preparing reports and ordering supplies.
- Displayed strong telephone etiquette, effectively handling a big amount of calls.
- Exceed customer satisfaction by finding creative solutions to problems.
Dental Receptionist
Gentle Care Dental
03.2013 - 11.2014
- Maintained accurate records of patients treatment plans, medical histories, and financial transactions.
- Answered and managed incoming calls and emails.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Gathered medical information, dental health history from patients.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collected payments from patients and arranged payment schedules.
- Assisted in optimizing dental practice operations by proactively identifying and resolving administrative issues or inefficiencies.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Bill insurances for treatment done to patients.
Dental Receptionist/Personal Assistant
Your Choi's Dental
03.2012 - 03.2013
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Greeted patients determined purpose of visit and directed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Assisted in optimizing dental practice operations by proactively identifying and resolving administrative issues or inefficiencies.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Processed medical insurance claims and payments.
Cashier/Salesperson
Target
11.2011 - 10.2012
- Maintained current knowledge of store promotions to highlight sales to customers.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Conducted price checks for special orders or discounts as requested by customers.
- Boosted Customer satisfaction levels by going extra mile to personalize service.
- Operated cash register or POS system to receive payments by cash, check and credit card.
- Built and maintained productive relationship with staff.
Education
Diploma - Medical Billing Insurance Coding
UEI College
Huntington Park, CA06.2011
Skills
- Delinquent Account Monitoring
- Gathering Information from Patients
- Customer Service
- Medical Services Administration
- Attention to Detail
- Document filing
- Claims Handling and Coverage Verification
- Insurance verifying
- Data Collection
- Bilingual
Timeline
Associate Patient Care Coordinator
Optum
03.2018 - Current
Dental Receptionist
Gentle Care Dental
03.2013 - 11.2014
Dental Receptionist/Personal Assistant
Your Choi's Dental
03.2012 - 03.2013
Cashier/Salesperson
Target
11.2011 - 10.2012
Diploma - Medical Billing Insurance Coding
UEI College
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