BRENDA A. Brown
Patient Services
DeLand,FL
Summary
Dedicated professional with a strong background in patient coordination and data management. Committed to enhancing patient satisfaction through effective communication and problem-solving skills.
Knowledgeable [Desired Position] with background in coordinating patient care and ensuring seamless communication between medical staff and patients. Consistently recognized for improving patient satisfaction through efficient scheduling and compassionate interaction. Demonstrated ability to manage patient records and facilitate smooth operational workflows.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
Medical Records/Patient Cordinator/Unit Secretary
NuVista Living at Wellington Green
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained patient records in electronic health systems for easy access and updates.
- Collaborated with medical staff to address patient concerns and inquiries promptly.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Facilitated follow-up calls to ensure patient satisfaction and address concerns.
- Organized patient transportation logistics for appointments and treatments efficiently.
- Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
Authorizations DEPT
Akumin
09.2025 - 10.2025
- Confirmed patient eligibility and benefits through comprehensive analysis of internal systems and databases.
- Processed authorization requests for various healthcare services and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Patient Coordinator
Akumin
06.2020 - 01.2025
- Streamlined patient check-in processes and verified insurance information efficiently.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Coordinated communication between patients and medical staff for better service delivery.
Patient cordinator
Independant Imaging/NuVisata
West Palm Beach, Florida
06.2011 - 01.2020
- Ensured accurate data entry into electronic health record systems.
- Collaborated with healthcare professionals to streamline patient flow processes.
- Assisted patients with insurance verification and documentation requirements.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed medical records by filing documents into appropriate folders according to established protocols.
Education
High School Diploma -
Stebbons High School
Dayton, OHSkills
Patient eligibility verification
Accomplishments
- earned many notes from Patient family's and Leaders
Affiliations
- My years in Health care, worked in Collections for 1 year and excelled, My Children / Grand children
Certification
STNA
Timeline
Authorizations DEPT
Akumin
09.2025 - 10.2025
Patient Coordinator
Akumin
06.2020 - 01.2025
Patient cordinator
Independant Imaging/NuVisata
06.2011 - 01.2020
Medical Records/Patient Cordinator/Unit Secretary
NuVista Living at Wellington Green
High School Diploma -
Stebbons High School
Brenda Brown
- Working in the medical field and helping patients to understand what they are about to experience. Making sure all shift's that I worked were smooth and problem free...Spoke with patient and family's concerning patients healthcare..I also worked at Kindred Hospital in Rivera's Beach and Dayton ohio for 12 plus years doing pt care and working with nurses and family's and patients that were in critical care
Education and Training
other