- Church
- Homelessness Outreach
- Helping others & giving back to the community
- Fishing
- Motorcycle Riding
- Cooking
- Crafting and DIY Projects
- Music
- Road Trips
Brenda A. Elizondo
San Antonio,TX
Summary
Dynamic Registered Nurse with extensive experience at the City of San Antonio Metro Health Department & University Health System & Analytical Group, excelling in preventative health and direct patient care. Proven ability to enhance patient outcomes through strong clinical judgment and effective patient education. Skilled in medication administration and office management, fostering excellent customer service and advocacy for patients and families.
Overview
25
25
years of professional experience
Work History
Registered Nurse/Administrative Assistant
Analytical Group
06.2019 - Current
- Clinical Duties include direct patient care and medical support to Physicians, MRO Review Officers and several other highly professional staff members in an office/clinic setting.
- Responsible for following all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Responsible for assisting with DOT (Department of Transportation) exams for CMV drivers.
- Responsible for patient assessments, history taking, administering breathalyzer tests & collecting DOT urine screens (five-panel drug tests) & specimen samples to complete diagnostic and routine assessment tests.
- Responsible for the prevention of spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Responsible for ordering and dispensing medications safely according to established guidelines of both state & federal laws while adhering to the six rights of medication administration.
- Office Duties include answering a multi-line phone system with approximately 20-25 incoming calls, emails and faxes per day from clients, routing calls, delivering messages to staff and greeting visitors.
- Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintaining confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensuring accurate record-keeping with diligent data entry and database management for vital company information.
- Improving document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Receiving and sorting incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduling office meetings, conference calls and client appointments for staff teams.
- Managing phone and electronic filing systems & email correspondences, routing various documents, taking messages and handling incoming and outgoing mail and faxes.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Public Health Registered Nurse
City Of San Antonio Metro Health Department/UHS
01.2002 - 02.2017
- Supervised performance of clinical staff, overseeing daily operations of the department, ensuring smooth workflow & timely completion of tasks while identifying areas requiring immediate improvement.
- Provided Direct Patient Care Services and Preventative Health Care Services in Well-Child, Family Planning, Maternity, Immunizations and Refugee Clinics.
- Promoted maternal and child health by offering prenatal care, family planning counseling, and well-child visits for families in need.
- Trained and Certified in First Aide, CPR, AED and Vision & Hearing.
- Telephone Triage Nurse - responsible for taking all patient phone calls approximately 30 per day and assessing needed services & referrals.
- Provided support during emergency situations by assisting with disaster response efforts and coordinating healthcare resources.
- Conferenced clients and/or caretakers and assessed various aged diverse groups such as newborns, toddlers, children, adolescents and adults on growth and development at different phases throughout their life span.
- Provided blood pressure measurements, urine checks, blood glucose checks, hematocrit checks as well as vision and hearing checks applicable to each individual discipline.
- Assessed client's immunization records to determine and provide immunizations as needed. Provided immunizations to scheduled clients, clients in the clinic setting and clients on a walk-in-basis.
- Determined what lab work clients were needing according to client's age, funding source and clinic protocols.
- Provided age and discipline appropriate preventative health care teaching in various areas where applicable; such as dietary and nutritional recommendations, safe weight loss, diabetes and cholesterol prevention, lead and anemia prevention, safety hazard prevention, poison control and prevention, smoke alarms, abstinence, sexually transmitted diseases, birth control methods, monthly breast self-exams, monthly testicular self-exams, dietary counseling during pregnancy & pregnancy risks and complications.
- Provided clients with referrals & post-discharge follow-up when needed, such as referrals to Optometry, ENT Referrals, ECI Referrals, Counseling Referrals, Case Management Referrals, Community Resources Referrals, Child Protective Services Referrals, Mammogram Referrals, Women's Health Referrals for Abn Gynecological Exams, Labor & Delivery or ER Referrals as needed.
- Performed post-discharge follow-up and offered counseling services if applicable.
- Provided sex education counseling and reported sexually active teens (minors) to Child Protective Services and/or SAPD when applicable according to SAMHD Protocols and Mandatory State Reporting Laws.
- Provided Family Planning Services to a wide range of various aged males & females offering them individualized teaching regarding available birth control methods and method specific counseling on selected birth control methods.
- Provided Pregnancy & STD Testing to clients both scheduled or on a walk-in-basis.
- Provided both Elective Bilateral Tubal Ligation Counseling for female clients & Elective Vasectomy Counseling for male clients.
- Provided counseling referrals and also reported in Good Faith any acts of Child Abuse to Child Protective Services and/or SAPD when applicable according to SAMHD Protocols and Mandatory State Reporting Laws.
- Provided Outreach Services on a walk-in-basis such as hematocrit & lead checks, blood pressure checks, blood glucose checks and if applicable provided referrals for further evaluation to the appropriate agencies.
- Provided clinical breast exams and referrals on Mobile Mammography Unit.
- Performed Adult Wellness Visits and referred clients as needed.
- Experience obtained in providing direct health care/preventative health care services/coordination and referrals to refugee clients and their Case Managers (translators) from third world countries such as Africa, Russia and Cuba.
- Responsible for billing all clinical services provided during RN visits.
Registered Nurse
Metropolitan Methodist Hospital
08.2001 - 01.2002
- Provided a variety of direct patient care services and teaching involving couplet care to both post-partum mothers and their newborn babies.
- Provided post-partum care/couplet care to mothers and their newborn babies shortly after labor and delivery and up until discharge.
- Assessed, cared for and educated both the mother and baby throughout their hospital stay.
- Developed individualized health care plans - providing direct patient care for both mom & newborn which included assessing & monitoring vital signs to include O2 stats, pulses, temperatures, blood pressures, collecting labs & performing wound care & also performed Apgar scores, newborn screenings, hearing exams and administered Hep B immunizations. Assisted with newborn feedings, bathing & diaper changes & also collected labs & administered medications as ordered by their Obstetricians and per protocol & standing delegation orders.
- Educated the mothers on both bottle and breastfeeding, provided teaching regarding circumcision care when applicable, newborn umbilical care, jaundice care & precautions, also provided teaching on SIDs (sudden infant death syndrome) & on overall infant care and postpartum recovery.
- Maintained accurate records of both the mother's and newborn's care.
- Collaborated with other healthcare professionals such as social workers, financial/billing specialists, case managers and lactation specialists to ensure optimal care for the couplet.
- Supported the mother and newborn in establishing a strong bond through skin-to-skin contact, rooming-in, and other family-centered practices.
- First Aide, CPR and Neonatal Resuscitation Certification.
Certified Nursing Assistant
Southwest General Hospital
08.2000 - 08.2001
- Provided high-quality personal care services to approximately 12 patients per day which included bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Received training on Emergency Procedures, initiating a code blue and was well drilled in CPR & First Aid.
Education
Associate of Applied Science - Nursing
San Antonio College
San Antonio, TX07.2001
GED -
Palo Alto College
San Antonio05.1992
Skills
- Preventative Health
- Direct patient care
- Patient assessments
- Documentation and charting
- Medication administration
- Infection control measures
- Patient education and counseling
- Office Administration
- Customer Service
- Computer Skills
- Data Entry
- File management
- Documentation and record keeping
- Document scanning and copying
- Office supply management
- Billing and invoicing
Accomplishments
Fall "1996" Full-Time President's List, Palo Alto College
Spring "1997" Full-Time Dean's List, Palo Alto College
Fall "1997" Part-Time President's List, Palo Alto College
Dec. 12th, 1997 Induction to Phi Theta Kappa Society, Palo Alto College
Spring "1998" Part-Time President's List, Palo Alto College
Fall "1998" Part-Time President's List, Palo Alto College
Spring "1999" Part-Time President's List, Palo Alto College
Dec. 9th, 2000 Certificate of Appreciation received for voluntary work as a Nursery Teacher at "The Miracle Center Ministries Church"
2015 Certificate of Recognition for "Most Resourceful RN" at UHS South Flores Clinic.
May 2015 Ambulatory Care Nurse Certification
2016 Certificate of Recognition for Outstanding Customer Service at UHS South Flores Clinic.
Interests
Timeline
Registered Nurse/Administrative Assistant
Analytical Group
06.2019 - Current
Public Health Registered Nurse
City Of San Antonio Metro Health Department/UHS
01.2002 - 02.2017
Registered Nurse
Metropolitan Methodist Hospital
08.2001 - 01.2002
Certified Nursing Assistant
Southwest General Hospital
08.2000 - 08.2001
GED -
Palo Alto College
Associate of Applied Science - Nursing
San Antonio College
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