Brenda Aimee Zamora
Little Elm
Summary
Highly motivated liberal arts major with multi-tasking abilities and drive to foster productivity and organization. Performs all tasks at the highest standard and communicates in a professional manner. Exhibits the ability to make decisions in stressful situations with a professional attitude. Proficient in time management, verbal, written, and interpersonal skills. To seek and maintain a position that offers professional challenges utilizing strong communication and problem solving skills.
Overview
9
9
years of professional experience
Work History
Library Assistant- Youth Services
Frisco Public Library
11.2023 - Current
- Enhanced guest experience by providing efficient and courteous customer service at the service desk.
- Promoted literacy and reading enjoyment through developing engaging book lists, blogs, and promotional materials.
- Supported community engagement initiatives by assisting in coordinating successful library events and programs for guests of all ages.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Answered guest questions in-person or by phone regarding library services and resources.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Monitored library environments to maintain safe, hazard-free settings.
- Processed library card applications and maintained patron records with accurate contact information.
Library Technician
Carrollton Public Library
07.2023 - 11.2023
- Communicate effectively with patrons, understand their questions and provide solutions to their requests.
- Assist guests with general computer questions, making photocopies, and printing.
- Answered the phone and assisted guests with general reference questions.
- Worked the desk in the “Kid’s Place” and assisted parents with locating books and other resources for their young readers.
- Utilized the database Novelist k-8 plus to assist patrons locate series read alikes and for readers advisory.
- Assisted the community engagement team with outreach programs and promoting the library.
Library Technician
City Of Frisco
03.2016 - 11.2023
- Create and establish library card accounts for high volume of patrons in a timely manner.
- Process customer fines and educate individual patrons on ways to minimize future charges.
- Organize and maintain detailed records on equipment use, materials logs and circulation activities.
- Worked well in a team setting, by providing support and guidance to new employees.
- Locate desired customer items through library systems and coordinated deliveries.
- Knowledgeable of library shelving procedures including sorting of items in alphabetical, numerical, and subject-based neighborhoods.
- Repairs, cleans and evaluates condition of books and removes damaged books and materials from general circulation.
- Receives and logs interlibrary loans, notifies patrons of arrivals of requested materials.
Communication Studies Librarian
University Of North Texas
08.2022 - 05.2023
- Maintain the Communication Studies Library database, including cataloguing new entries and organizing all resources according to the Library of Congress standards
- Served as the COMM 3010 Liaison and organized workshops for students.
- Collaborated with staff members to make the space more inclusive and welcoming.
- Assist undergraduate students in identifying resources for research purposes, including but not limited to textbooks, handbooks, journals, articles, and other related source material.
- Review, proofread, and copyedit undergraduate papers according to APA 7th ed. standards.
- Worked closely with faculty and staff to host department wide events, including undergraduate research workshops and graduate student ceremonies.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Demonstrated strong organizational and time management skills while managing multiple projects
Utility Billing Tech II
City of Frisco
07.2020 - 08.2021
- Handle department cashiering functions such as balancing cash drawers and preparing associated deposits daily
- Accept and process payments for walk in customers, night depository, and mailed in payments
- Analyze customer inquiries and conduct research such as contacting residents, internal and external sources to obtain accurate information to assist customers
- Answer questions and provide accurate information regarding billing, payment schedule, and other services
- Create and process work orders for field crews.
Education
Master of Science - Library Science
University of North Texas
Denton, TX05.2025
Bachelor of Arts - Communication Studies
University of North Texas
Denton, TX05.2023
Associate of Arts - Communication Studies
Collin County Community College District
Plano, TX05.2021
High School Diploma -
Little Elm High School
Little Elm, TX06.2012
Skills
- Library Organization
- Group Instruction
- Train Employees
- Project Management
- Event Planning
- Critical Thinking
- Inspect Books
- Book Classification
- Microsoft Word
- Library Databases and Programming
- Interactive Learning
- Organizing Materials
Languages
Spanish
Native or Bilingual
Timeline
Library Assistant- Youth Services
Frisco Public Library
11.2023 - Current
Library Technician
Carrollton Public Library
07.2023 - 11.2023
Communication Studies Librarian
University Of North Texas
08.2022 - 05.2023
Utility Billing Tech II
City of Frisco
07.2020 - 08.2021
Library Technician
City Of Frisco
03.2016 - 11.2023
Master of Science - Library Science
University of North Texas
Bachelor of Arts - Communication Studies
University of North Texas
Associate of Arts - Communication Studies
Collin County Community College District
High School Diploma -
Little Elm High School
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