Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Brenda Alejandra Vargas Devia

Summary

Dynamic leader and problem-solver with a proven track record in staff management and operations optimization. Ready to excel in a fast-paced environment, understanding the importance of exceptional customer service and satisfaction. Strong writing and editing skills, keen eye for detail, and a passion for storytelling consistently deliver exceptional work. Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes sets me apart. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs, committed to driving success in any role undertaken.

Overview

12
years of professional experience
1
Certification

Work History

Vandalay Brands

Server
05.2023 - 10.2024

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Piston Automotive

Manufacturing Production Supervisor
05.2022 - 05.2023

Job overview

  • Resolved issues quickly to maintain productivity goals.
  • Established clear priorities and production quality standards.
  • Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
  • Ensured product quality by closely monitoring production processes, conducting regular inspections, and addressing any issues promptly.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.

A&A BEST INVESTMENTS CORP

Small Business Owner
07.2021 - 05.2022

Job overview


  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring team members completed all tasks accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.

St Mary's College

English as a Second Language Teacher
01.2021 - 06.2021

Job overview

  • Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
  • Increased student confidence through regular feedback and personalized instruction.
  • Educated students in basics of English grammar and conversational speaking.
  • Designed interactive lessons to engage all learning styles and promote active participation.
  • Developed activities and integrated technology to diversify instruction.

Let's Go English

English as a Second Language Teacher
01.2021 - 06.2021

Job overview

  • Increased student confidence through regular feedback and personalized instruction.
  • Enhanced students'' language proficiency by utilizing diverse teaching methods and materials.
  • Created new lesson plans based on course objectives.

Sun Cleaning

Operations Manager
07.2020 - 01.2021

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Introduced new technologies to optimize operational efficiency and improve overall customer experience.
  • Initiated a successful loyalty program that contributed to higher customer retention rates.

Accedo 24-7

Supervisor of Operations
05.2019 - 07.2020

Job overview

  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Social and Cultural Colective Localízate

Journalist
09.2018 - 04.2019

Job overview

  • Wrote, edited and produced stories for Internet and digital channels.
  • Developed story ideas and conducted interviews with industry experts and celebrities.
  • Researched and gathered information to develop accurate and credible stories.
  • Covered high-profile events such as political elections and natural disasters, providing timely updates to readers.

Colombian Government

Migration Specialist
07.2014 - 09.2018

Job overview

  • Coordinated data migration activities for ongoing projects to confirm alignment of progress with prescribed timelines and execution milestones.
  • Led data migration projects, data file analyses and platform validation.
  • Developed robust documentation for each migration project, ensuring clear communication of procedures, schedules, and deliverables among stakeholders.
  • Researched and resolved complex issues discovered during migrations.

Emtelco

Quality Assurance Analyst
02.2015 - 01.2016

Job overview

  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.

Besedo

Fraud Prevention Specialist
10.2013 - 06.2014

Job overview

  • Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
  • Managed complex cases involving identity theft, credit card fraud, resulting in successful resolution for affected customers.
  • Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
  • Reduced fraudulent activities through continuous monitoring and customer behaviors.

Teleperformance

Bilingual Customer Service Representative
12.2012 - 10.2013

Job overview

  • Assisted customers with Spanish/English-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Education

Uninpahu
Bogotá, Cundinamarca

Mass Communication and Journalism from Digital Media Communications
03.2021

Uninpahu
Bogota, Colombia

Bachelor from Communications
09-2019

Colegio Colombo Florida Bilingüe
Bogotá, Cundinamarca

High School Diploma
12.2010

Skills

  • Varied Learning Approaches
  • Resource Management
  • Social Media Development
  • Collaborative Teamwork Abilities
  • Experienced with ASPNET Applications
  • Customer-Focused Communication
  • Effective Relationship Management
  • Team Leadership
  • Target-Oriented
  • Analytical Problem Solving
  • Analytical Data Skills
  • Leadership Skills Enhancement
  • Skilled Video Editor
  • Accurate Data Entry
  • Proficient Computer Skills
  • Strong Organizational Abilities
  • Fast Typing Skills
  • Vendor Relationship Management
  • Product Knowledge Application
  • Reliable Work Commitment
  • High-Quality Customer Service

Languages

Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary

Certification

  • Food Handler Certification, 2023 to 2025
  • Driver's License, 2023 to 2025

Timeline

Server

Vandalay Brands
05.2023 - 10.2024

Manufacturing Production Supervisor

Piston Automotive
05.2022 - 05.2023

Small Business Owner

A&A BEST INVESTMENTS CORP
07.2021 - 05.2022

English as a Second Language Teacher

St Mary's College
01.2021 - 06.2021

English as a Second Language Teacher

Let's Go English
01.2021 - 06.2021

Operations Manager

Sun Cleaning
07.2020 - 01.2021

Supervisor of Operations

Accedo 24-7
05.2019 - 07.2020

Journalist

Social and Cultural Colective Localízate
09.2018 - 04.2019

Quality Assurance Analyst

Emtelco
02.2015 - 01.2016

Migration Specialist

Colombian Government
07.2014 - 09.2018

Fraud Prevention Specialist

Besedo
10.2013 - 06.2014

Bilingual Customer Service Representative

Teleperformance
12.2012 - 10.2013

Uninpahu

Mass Communication and Journalism from Digital Media Communications

Uninpahu

Bachelor from Communications

Colegio Colombo Florida Bilingüe

High School Diploma

Similar Profiles

CREATE PROFILE
Brenda Alejandra Vargas Devia