Dedicated manager with over fifteen years of experience in the healthcare industry driven to provide excellent customer service and improve the patient experience.
• Directed operations of two full time family practice clinics
• Posted job opportunities, interviewed potential candidates and performed annual employee evaluations
• Reported bi-weekly payroll and approved overtime
• Promoted Corporate Office projects and processes including monitoring quality measures for maximum reimbursement, overseeing chart audits and identifying patients needing annual exams and follow-up care
• Reviewed daily charting and coordinated with providers to complete in a timely manner
• Overseer of front office processes including check-in/check-out, scheduling patients, verifying insurance, updating patient records, collections, and claims coding and billing
• Provided data for corporate meetings and goal reporting
• Managed operations of a wellness clinic and a surgery specialty clinic
• Provided daily oversight of messaging system for appointments and patient/staff communications
• Answered billing questions and worked with patients to resolve balances
• Daily reconciled cash receipts and deposits
• Promoted company policies and procedures providing necessary training
• Served in an administrative capacity to the President and CEO
•Directed daily operations of fast-paced family practice clinic
• Implemented and monitored staff compliance of company policies and procedures
• Supervised daily patient scheduling, data entry, insurance verification, collections and claims billing of patient accounts
• Recruited new hires, performed annual staff evaluations, recommended salary increases and counseled as needed
• Ordered supplies and managed vendor relationships
• Verified clinic invoices and prepared for payment
• Created monthly staff schedule and monitored PTO and sick hours
• Established relationships within the community through on-site flu clinics
• Responsible for daily operations of a cardiovascular surgery clinic and three satellite urgent care clinics
• Presided over staff and provided support and training as needed
• Enforced policies and procedures to ensure quality patient care
• Reported payroll and monitored over-time
• Created and forwarded financial reports regarding insurance billing, collections and patient statistics
• Coordinated all daily operations of a family practice clinic and staff
• Maintained safe keeping and confidentiality of patient medical records
• Directed office billing and collections ensuring accuracy
• Counseled patients with financial needs determining payment plans
• Recruited new employees and trained staff on all policies and procedures
• Practiced effective cost containment in all areas of clinic adhering to operational budget
• Prepared and lead weekly staff meetings
• Served as liaison between clinic and hospital departments, referring providers and staff physicians
• Generated all daily and monthly financial reports