Brenda B Jenkins
Summary
Organized and dependable candidate successful at working collaboratively and independently to support literacy goals of the school system and students. Willingness to communicate comprehension to both in-person and online instruction environments, allowing for optimal lesson engagement and schedule flexibility.
Overview
21
21
years of professional experience
Work History
Client Care Specialist
HRB Resources LLC
12.2021 - Current
- Provided excellent customer service by following up with 85% of clients and responding to incoming calls, email and chat services
- Responded 100% to client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues
- Provided friendly greeting to visitors giving knowledgeable and effective recommendations
- Recommended available services for effective outcomes
Media Specialist
Saint Mary's County Public Schools
08.2018 - 08.2021
- Collaborated with 30+ teachers by scheduling library activities and resources
- Motivated 600+ students to use instructional technology to promote achievement of learning objectives
- Encouraged students in reading, information literacy skills and information resources
- Provided leadership necessary to ensure student positivity and engagement
- Communicated with parents of student progress in reading programs
- Updated students of library resources, rules and practices via individual and group instruction
- Participated in IEP meetings with teachers and parents
- Updated library collection to include multicultural titles to fit student population.
- Attended school and state meetings
- Worked with teachers to provide students with lifelong learning and research skills.
- Supervised 2 library clerks, 5 volunteers and substitutes to assure services are constantly effective for student achievement
- Motivated students to use current and instructional technology, databases and software
- Maintained positivity while working under pressure using conscience discipline techniques
Leasing Consultant
Bell Partners LLC
03.2017 - 07.2018
- Greeted clients, scheduled appointments for showings, and prepared leases
- Assisted prospective tenants in paperwork completion and smooth move-in processes.
- Inspected properties for maintenance, cleaners, and other services
- Developed strategies for marketing promotions
- Collaborated 100% with site manager to plan, implement and present activities for residents
Information Services Specialist
Saint Mary's County Public Library
01.2016 - 03.2017
- Assisted patrons in inbound/outbound calls and request for information and resources
- Researched and taught computer classes to youth and adults
- Kept abreast of current technology to include databases, office equipment, software
- Maintained sensitive and confidential and preparation of reports
- Organized and maintained detailed records on equipment, materials logs and circulation activities
Librarian IV
Braswell Memorial Public Library
01.2006 - 11.2015
- Assisted customers in locating and using library resources
- Located requested books on shelves and in library databases
- Coordinated services, programs and activities to promote library usage and literacy
- Researched, planned, and set up attractive and informative library exhibits
- Promoted to Project Director, Manager and Administrative Liaison
- Supervised 16 staff members and 15 volunteers
- Headed Friends of the Library fundraising project
- Managed U.S. Passport Agency receiving 100% accuracy for 5 consecutive years
- Staff development activities for 30+ staff members
Title I Migrant Education Coordinator
Edgecombe County Public Schools
08.2002 - 01.2006
- Promoted and recruited migrant students for educational services in 10 Edgecombe County Public Schools
- Ensured coordination between families, schools and service providers
- Made recommendations and referrals to families for academic success
- Planned and assessed goals, policies, and activities to implement educational objectives in the program
- Performed family outreach for services and home visits
- Provided feedback and performance data to create program reports
- Recognized educational program improvement requirements and supported faculty leaders in developing solutions
- Maintained database of sensitive, confidential records of all services provided
- Tutored one-on-one to special needs students
- Assessed student performance and utilized feedback to increase educational program success
Education
Bachelor of Arts - English Language And Literature
Elizabeth City State University
Elizabeth City, NCAssociate of Arts - Library Studies
NC Central University
Durham, NCAssociate of Arts - Business
Edgecombe Community College
Tarboro, NCSkills
- Organized Coordinator
- Accomplished Manager
- Effective Communicator
- Application Processing
- Customer Care
- Personnel Management
- Creative Solutions
- Strategic Thinker
- MS Windows Proficient
- Data Entry
Timeline
Client Care Specialist
HRB Resources LLC
12.2021 - Current
Media Specialist
Saint Mary's County Public Schools
08.2018 - 08.2021
Leasing Consultant
Bell Partners LLC
03.2017 - 07.2018
Information Services Specialist
Saint Mary's County Public Library
01.2016 - 03.2017
Librarian IV
Braswell Memorial Public Library
01.2006 - 11.2015
Title I Migrant Education Coordinator
Edgecombe County Public Schools
08.2002 - 01.2006
Bachelor of Arts - English Language And Literature
Elizabeth City State University
Associate of Arts - Library Studies
NC Central University
Associate of Arts - Business
Edgecombe Community College
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