Brenda B Jenkins
Summary
Organized and dependable candidate successful at working collaboratively and independently to support literacy goals of the school system and students. Willingness to communicate comprehension to both in-person and online instruction environments, allowing for optimal lesson engagement and schedule flexibility.
Overview
21
21
years of professional experience
Work History
Client Care Specialist
HRB Resources LLC
Leonardtown, MD
12.2021 - Current
- Provided excellent customer service by following up with 85% of clients and responding to incoming calls, email and chat services
- Responded 100% to client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues
- Provided friendly greeting to visitors giving knowledgeable and effective recommendations
- Recommended available services for effective outcomes
Media Specialist
Saint Mary's County Public Schools
Lexington Park, MD
08.2018 - 08.2021
- Collaborated with 30+ teachers by scheduling library activities and resources
- Motivated 600+ students to use instructional technology to promote achievement of learning objectives
- Encouraged students in reading, information literacy skills and information resources
- Provided leadership necessary to ensure student positivity and engagement
- Communicated with parents of student progress in reading programs
- Updated students of library resources, rules and practices via individual and group instruction
- Participated in IEP meetings with teachers and parents
- Updated library collection to include multicultural titles to fit student population.
- Attended school and state meetings
- Worked with teachers to provide students with lifelong learning and research skills.
- Supervised 2 library clerks, 5 volunteers and substitutes to assure services are constantly effective for student achievement
- Motivated students to use current and instructional technology, databases and software
- Maintained positivity while working under pressure using conscience discipline techniques
Leasing Consultant
Bell Partners LLC
Lexington Park, MD
03.2017 - 07.2018
- Greeted clients, scheduled appointments for showings, and prepared leases
- Assisted prospective tenants in paperwork completion and smooth move-in processes.
- Inspected properties for maintenance, cleaners, and other services
- Developed strategies for marketing promotions
- Collaborated 100% with site manager to plan, implement and present activities for residents
Information Services Specialist
Saint Mary's County Public Library
Lexington Park, MD
01.2016 - 03.2017
- Assisted patrons in inbound/outbound calls and request for information and resources
- Researched and taught computer classes to youth and adults
- Kept abreast of current technology to include databases, office equipment, software
- Maintained sensitive and confidential and preparation of reports
- Organized and maintained detailed records on equipment, materials logs and circulation activities
Librarian IV
Braswell Memorial Public Library
Rocky Mount, NC
01.2006 - 11.2015
- Assisted customers in locating and using library resources
- Located requested books on shelves and in library databases
- Coordinated services, programs and activities to promote library usage and literacy
- Researched, planned, and set up attractive and informative library exhibits
- Promoted to Project Director, Manager and Administrative Liaison
- Supervised 16 staff members and 15 volunteers
- Headed Friends of the Library fundraising project
- Managed U.S. Passport Agency receiving 100% accuracy for 5 consecutive years
- Staff development activities for 30+ staff members
Title I Migrant Education Coordinator
Edgecombe County Public Schools
Tarboro, NC
08.2002 - 01.2006
- Promoted and recruited migrant students for educational services in 10 Edgecombe County Public Schools
- Ensured coordination between families, schools and service providers
- Made recommendations and referrals to families for academic success
- Planned and assessed goals, policies, and activities to implement educational objectives in the program
- Performed family outreach for services and home visits
- Provided feedback and performance data to create program reports
- Recognized educational program improvement requirements and supported faculty leaders in developing solutions
- Maintained database of sensitive, confidential records of all services provided
- Tutored one-on-one to special needs students
- Assessed student performance and utilized feedback to increase educational program success
Education
Bachelor of Arts - English Language And Literature
Elizabeth City State University
Elizabeth City, NCAssociate of Arts - Library Studies
NC Central University
Durham, NCAssociate of Arts - Business
Edgecombe Community College
Tarboro, NCSkills
- Organized Coordinator
- Accomplished Manager
- Effective Communicator
- Application Processing
- Customer Care
- Personnel Management
- Creative Solutions
- Strategic Thinker
- MS Windows Proficient
- Data Entry
Timeline
Client Care Specialist
HRB Resources LLC
12.2021 - Current
Media Specialist
Saint Mary's County Public Schools
08.2018 - 08.2021
Leasing Consultant
Bell Partners LLC
03.2017 - 07.2018
Information Services Specialist
Saint Mary's County Public Library
01.2016 - 03.2017
Librarian IV
Braswell Memorial Public Library
01.2006 - 11.2015
Title I Migrant Education Coordinator
Edgecombe County Public Schools
08.2002 - 01.2006
Bachelor of Arts - English Language And Literature
Elizabeth City State University
Associate of Arts - Library Studies
NC Central University
Associate of Arts - Business
Edgecombe Community College