Brenda Blakely
Alabaster,AL
Summary
Detail-oriented professional with a diverse background seeking a full-time position that offers professional challenges in which interpersonal skills, excellent time management and strong problem-solving and organizational skills can be utilized. Ability to handle multiple projects simultaneously with a high degree of accuracy. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
26
26
years of professional experience
Work History
E-commerce Team Member
Whole Foods Market Inc
09.2021 - Current
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Beverage Server
MGM Resorts International
09.2017 - 06.2021
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
- Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Beverage Server
Tropicana Las Vegas Hotel & Casino Inc.
09.2013 - 12.2016
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item ingredients and cooking methods.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
Food and Beverage Server
M Resort Spa Casino
02.2011 - 08.2013
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Implemented upselling techniques for add-ons and specialty items, driving additional revenue for the establishment.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Administrative Assistant
AppleOne Employment Services
02.2009 - 01.2011
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executive Assistant
Blue Diamond Excavation
12.2004 - 01.2009
- Screened calls and emails and responded accordingly to support executive correspondence.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Improved office efficiency by implementing new filing systems and document management processes.
Certified Personal Trainer
Gold's Gym
11.2002 - 10.2004
- Educated participants on proper nutrition and healthy lifestyle habits.
- Enhanced client fitness levels by creating personalized workout routines tailored to individual goals and abilities.
- Reduced injury risk for clients with proper form instruction and exercise modifications based on individual needs.
- Improved overall client satisfaction by providing attentive coaching, guidance, and motivation throughout training sessions.
- Expanded gym membership retention rates through consistently positive client-trainer interactions and progress tracking.
Technical Systems Analyst
EDS, Electronic Data Systems
02.1998 - 08.2002
- Provided exceptional end-user support, resolving technical issues efficiently while maintaining high levels of customer satisfaction.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Reduced downtime by proactively identifying potential issues and implementing preventative maintenance measures.
- Conducted regular system audits to ensure adherence to industry standards and best practices for security and performance optimization.
Education
Bachelor of Science - Computer Science
University of West Alabama
Livingston, AL06.1996
Skills
- Process Analysis
- Technical Support
- Collaboration and Teamwork
- Sales expertise
- Following Instructions
- Attention to Detail
- Customer Service
- Product Knowledge
- Clear Communication
- Time Management
- Task Prioritization
- Quality Assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionPaid sick leave401k matchCompany CultureCareer advancementPaid time offPersonal development programsTimeline
E-commerce Team Member
Whole Foods Market Inc
09.2021 - Current
Beverage Server
MGM Resorts International
09.2017 - 06.2021
Beverage Server
Tropicana Las Vegas Hotel & Casino Inc.
09.2013 - 12.2016
Food and Beverage Server
M Resort Spa Casino
02.2011 - 08.2013
Administrative Assistant
AppleOne Employment Services
02.2009 - 01.2011
Executive Assistant
Blue Diamond Excavation
12.2004 - 01.2009
Certified Personal Trainer
Gold's Gym
11.2002 - 10.2004
Technical Systems Analyst
EDS, Electronic Data Systems
02.1998 - 08.2002
Bachelor of Science - Computer Science
University of West Alabama
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