Years of Work Experience
Brenda Bryant
Jasper,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated Customer Service Representative with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
22
22
Work History
Shift Lead
Provalus
Jasper, TX
10.2023 - Current
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Reinforced rules to promote superior employee performance.
- Held performance reviews to identify and correct areas needing improvement.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Evaluated employee performance, delivering individualized feedback and praise.
Assistant Manager
Walmart
Jasper, TX
10.2019 - 04.2022
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Established professional relationships with team members and coaches.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Maintained records through timely updates to employee and other files.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Utilized company reports to analyze sales, gross profit and inventory activity.
- Conducted inside training sessions to educate employees on products and company policies.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Read and analyzed incoming memos, submissions and reports to determine significance and plan distribution.
- Conducted research, compiled data and prepared documentation for consideration and presentation to upper management.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
Assistant Store Manager
Dollar General Store
Lumberton, TX
12.2016 - 09.2018
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
General Manager
L&M Recovery
Jasper, TX
11.2013 - 02.2016
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
General Manager of Operations
Best Western Hotel
Jasper, TX
08.2012 - 12.2013
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Engaged with existing and potential clients to gain insight into needs.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
Education
High School Diploma -
Parkview Baptist School
Sulphur, LA12.2000
Skills
- Experience in Leadership
- Issue Resolution
- Operations Support
- Staff Development
- Assignment Delegation
- Multitasking and Prioritization
- Supervision and Training
- Quality Assurance
- Cost Reduction
- Problem Anticipation and Resolution
- Team Leadership
- Customer Service Management
- Staff Scheduling
- Decision Making
- Management Team Building
- Performance Assessment
- Hiring and Onboarding
- Training Management
- Service Schedule Coordination
- Microsoft Certification
- Microsoft Windows and Office
- Interpersonal Skills
- Collaborative Team Player
- Customer Service Support
- Technical Troubleshooting
- Teamwork and Collaboration
- Issue and Resolution Tracking
- Customer Service
- Resolving Problems and Incidents
- Help Desk Support
- Tracking and Documentation
- Account Administration
- Verbal and Written Communication
- Attention to Detail
- Troubleshooting Network Issues
- Vendor Relations
- Remote Technical Support
- Problem-Solving
- Customer Needs Assessment
- Time Management
- Incoming Call Management
- Service Desk Team Management
- Access Management Software
- Conflict Resolution
- Problem Solving
- Online Chat Support
- Active Listening
- User Training
- Highly Professional
- Friendly and Patient
- Payment Processing
- Check In and Check Out Procedures
- Switchboard Operation
- Restaurant Reservations
- Guest Amenities
- Hotel Safe Deposits
- Online Bookings Management
- Reservations Management
- Room Assignment
- Feedback Collection
- Invoicing and Billing
- Common Area Maintenance
- Dining and Amenity Recommendations
- Account Balancing
- Two-Way Radio Operation
- Data Gathering
- Account Review
- Nightly Audits
- Phone and Email Etiquette
- Payment Collection
- Inquiry Response
- Issue Escalation
- Records Management
- Computer Skills
- Guest Registration
- Lobby Maintenance
- Room Key Issuance
- Housekeeping Notification
- Complaint Resolution
- Determining Room Rates
- Front Desk Operations
- Teamwork and Leadership
- Inventory Management
- Facilities Management
- Hotel Management
- Staff Training
- Guest Services
- Work Planning and Prioritization
- Personnel Supervision
- Knowledge of Local Attractions
- Account Inquiries
- Guest Accounts
- Guest Conflict Resolution
- Customer Rapport
- Timely Complaint Resolution
- Team Member Development
- Hospitality and Service Knowledge
- Room Inspections
- Performance Evaluations
- Group Bookings
- Facilities Management Software
- Policy and Procedures
- Shift Scheduling
- MS Office
- Interviewing and Hiring
- Supply Purchasing
- Flexible Schedule
- Relationship Building
- Food Service Operations
- Operational Systems Monitoring
- Supervision & Leadership
- Problem Resolution
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Team Management
- Good Work Ethic
- Microsoft Office
- People Skills
- Team Building
- User Support
- Permissions and Access Control
- Self Motivation
- Basic Math
- Critical Thinking
- Operations monitoring
- Guest service
- Daily workflows
- Safety processes and procedures
- Experience in Leadership
- Cash Handling
- Knowledgeable in multiple back office systems
- Complaint resolution
- Strong verbal and written communication
- Account management
- Staff education and training
- Multitasking Abilities
- Organization and Time Management
- Planning and Coordination
Additional Information
- SNOW
- OKTA
- AD Manager
- Five9
- Genysis
- Teams
- Office365
- Word
- Outlook
- Slack
- Zoom
- Multiple monitors
- RDP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Shift Lead
Provalus
10.2023 - Current
Assistant Manager
Walmart
10.2019 - 04.2022
Assistant Store Manager
Dollar General Store
12.2016 - 09.2018
General Manager
L&M Recovery
11.2013 - 02.2016
General Manager of Operations
Best Western Hotel
08.2012 - 12.2013
High School Diploma -
Parkview Baptist School
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