Brenda Castillo
Summary
Administrative and sales professional with experience in hospitality, executive support, and mortgage operations. Background includes Sales Manager and Sales Coordinator roles at a Hilton hotel, along with work as an Executive Assistant and Mortgage Loan Processor. Known for strong organization, attention to detail, and effective client and executive support in fast-paced, deadline-driven environments.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Processor
Wells Fargo Mortgage
08.2020 - 11.2023
- Coordinated with third parties, including insurance teams, escrow, banks, and appraisal report teams, to facilitate the loan process.
- Maintained strict confidentiality and handled sensitive borrower information with care.
- Reviewed loan applications for accuracy and completeness, ensuring compliance with regulatory standards.
- Managed document collection and verification processes to support timely loan approvals and closings.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
Executive Administrator Assistant
Santa Clara University
06.2018 - 10.2020
- Managed calendars and scheduled meetings, ensuring optimal time management for executives.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Sales Manager
Homewood Suites by Hilton
01.2017 - 05.2018
- Analyzed competitive landscape to identify opportunities for differentiation and strategic positioning within the market.
- Implemented sales processes that improved operational efficiency and streamlined reporting across departments.
- Led sales initiatives that enhanced revenue streams and guest satisfaction at Homewood Suites by Hilton.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Volunteered at local organizations to maintain connections with current accounts, enhancing brand loyalty.
- Led regional sales strategy development to align with corporate objectives.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Sales Coordinator
Homewood Suites by Hilton
02.2015 - 01.2017
- Coordinated sales activities to enhance customer engagement and drive revenue.
- Developed and maintained relationships with key accounts, ensuring satisfaction and retention.
- Utilized CRM systems to track leads, manage sales pipeline, and report on progress.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Attended monthly sales meetings and quarterly sales trainings.
Education
Associate of Arts - Business Administration And Management
DeAnza College
Cupertino, CA06-2017
Associate of Arts - Criminal Justice
De Anza College
Cupertino, CA06-2017
Skills
- Office management
- Information confidentiality
- Customer service
- Calendar management
- Event coordination
- Meeting planning
- Scheduling
- Effective time management
- Data entry
- Document review
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Processor
Wells Fargo Mortgage
08.2020 - 11.2023
Executive Administrator Assistant
Santa Clara University
06.2018 - 10.2020
Sales Manager
Homewood Suites by Hilton
01.2017 - 05.2018
Sales Coordinator
Homewood Suites by Hilton
02.2015 - 01.2017
Associate of Arts - Business Administration And Management
DeAnza College
Associate of Arts - Criminal Justice
De Anza College