Brenda Elizabeth Juarez
La Porte,TX
Summary
Quality professional with significant experience in maintaining high standards of product quality. Known for achieving impactful results through meticulous inspections and problem-solving. Reliable team player with strong collaboration skills and adaptability to changing requirements. I pride myself with my reputation as a trusted employee who upholds the highest ethical standards. Seventeen years of customer-focused experience and ten years in management and supervisory roles make me a valuable asset as an AQM.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Quality Technician
Ardent Mills
10.2022 - Current
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Inspected finished products for overall quality and adherence to customer specifications.
- Streamlined data collection methods for test results, enabling faster analysis and decision-making regarding product improvements.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Adjusted, repaired and replaced defective parts and materials.
- Conducted routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
- Increased overall product reliability through diligent monitoring of equipment calibration and maintenance schedules.
Quality Assurance Technician
Coca-Cola Southwest Beverages
10.2017 - 08.2018
- Daily duties include conducting qualitative and quantitative testing of raw materials and finished goods
- Conduct qualitative and quantitative testing of beverages, syrups, and raw materials throughout entire production process
- Analyze syrup beverage and/or water attributes
- Audit container rinsers, air blowers, filters, and coders to ensure proper operations
- Conduct package quality inspection and quality audits and isolate product that does not meet standards
- Receive and test CO2 and all raw materials prior to production process
- Maintain highest possible housekeeping standards to prevent microbial contamination
Office Manager
Khit Chiropractic & Rehabilitation
01.2015 - 01.2017
- Hands-on experience in Chiropractic care, physical therapy and general receptionist responsibilities
- Implemented new strategies for inventory and loss prevention company wide
- Proficient at billing for radiology, therapy and equipment with ICD and CPT codes
- Maintained daily SOAP notes and released records before deadlines
- Trained employees on HIPPA rules and regulations
- Developed new hire trainings and maintenance trainings for employees in order to give the highest level of health care to patients
Chemistry Laboratory Assistant
University Of Texas – Pan American
01.2013 - 01.2015
- Set up experiments for General Chemistry and Organic Chemistry Labs which involves preparing solutions following specific guidelines
- Aided with laboratory exercises in Organic 1 and 2 Labs
- Supervised laboratory safety policies, including proper PPE, maintaining emergency equipment (eye wash, safety shower, first aid and fire extinguisher)
- Ensured hazardous chemical spills were handled properly
- Maintaining inventory control on a weekly basis to obtain proper stock for The UTPA Chemistry department
Geek Squad Interim Production Manager
NCO Financial Systems
01.2007 - 01.2010
- As a Supervisor my duty was to manage a team of 30 agents
- Within the first 4 months with the company my team over exceeded all indicators
- The indicators that were met were: Close Ratios; Average Handle time; Customer Satisfaction Scores; Cases to close; Schedule Adherence; Passing Quality Monitors
- This was a daily initiative for all teams that were in competition throughout the center in which was opened 24 hours
- During 2009 I contributed in NCO earning the Enterprise Customer Care Bravo Award
- After 4 months of managing the department, there was a greater need of a manager for our GS sales Production Team
- I managed a total of 7 Supervisors in which each supervisor had 23 or more agents
Technology Manager
Circuit City Stores
01.2002 - 01.2007
- Throughout my career at 4 different locations I was able to make a difference in four different technology teams and increased in-home pc services as well as in-store pc services while still maintaining floor coverage
- I assisted customers in every department in sales and training for equipment
- Certified in different core area trainings as well as certifying my associates in the technology department
- Provided inventory cycle counts weekly and quarterly storewide inventory count
- During my years at Circuit City I was responsible of opening and/or closing the store including setting alarms, counting safe and all other operation tasks
Education
B.S. - Biology, Chemistry
University of Texas – Pan American
01.2015
Associates - Biology
South Texas College
01.2013
Skills
- Aseptic Techniques
- Corrective Actions
- In-process inspection
- Testing procedures
- Quality training
- Visual inspection
- Reporting skills
- Final inspection
- Product testing
- Sampling methods
- Calibration procedures
- Precision measurement tools
- Sampling protocols
- Internal audits
- Workplace safety
- Chemical handling
- Laboratory safety
- GMP
- Flour or food production quality experience
Accomplishments
I have exceeded all my expectations in my current role as a lab tech. I have taken on responsibilities of my QM and AQM when they were out. I have a good understanding what is expected and confident that I can go above and beyond in the AQM role.
Awards
- 07/01/08, Best Team Performance
- 01/01/08, Leadership Development for Excellence
- 01/01/09, Best Buy Outstanding Award
- 01/01/09, Best of the Best
- 01/01/09, Awarded Official GS Badge
- 01/01/13, Phi Theta Kappa
- 01/01/13, South Texas College Honor Society
- 01/01/14, President’s List
Professionaltrainingandexperience - Summary
Three years of experience in preparing experiments for students in Organic labs setting. Four years of experience in aseptic techniques and basic lab practices. Experience in handling chemical spills, hazardous waste techniques and injuries in the laboratories., Excellent written and oral communication skills along with delivering presentations to employees, management and leaders. Excellent listening skills developed by retail sales management trainings including motivational skills., Highly proficient in MS Word, Excel, Power Point, Graphic Design Software (Adobe Illustrator, Adobe Photoshop), computer troubleshooting and data recovery, Chirotouch software., Qualified to interview and hire employees for the organizations. Executed companywide trainings in changes of technology and HR policies. Implemented strategies with an action plan on a one on one basis to develop employees for success. Delivered corrective actions and terminations as needed with a success of a low turnover rate.
Affiliations
- LiMA - Latines in Milling and Agriculture at Ardent Mills
- Spectrum
- WOW - Women of Wheat
- Member of Galena Park Community
- Volunteer for La Porte ISD
Certification
CPR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Technician
Ardent Mills
10.2022 - Current
Quality Assurance Technician
Coca-Cola Southwest Beverages
10.2017 - 08.2018
Office Manager
Khit Chiropractic & Rehabilitation
01.2015 - 01.2017
Chemistry Laboratory Assistant
University Of Texas – Pan American
01.2013 - 01.2015
Geek Squad Interim Production Manager
NCO Financial Systems
01.2007 - 01.2010
Technology Manager
Circuit City Stores
01.2002 - 01.2007
Associates - Biology
South Texas College
CPR
B.S. - Biology, Chemistry
University of Texas – Pan American
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