Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Quote
Timeline
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Brenda G. Brant

Remote Teacher/Customer Service Associate
Cape Girardeau,MO

Summary

Detail-oriented Teacher with ten years of experience. Expert in thriving in fast paced environment and Dedicated professional.

  • Expert in customer service fielded over 60 calls per day, help develop lasting relationships, calm and patient.
  • Proficient Tutor and Career Counselor.
  • Seeking and maintaining a full-time position that offers professional challenges and utilizing interpersonal, excellent time management, and problem-solving skills.

Dedicated Teacher, Tutor and Customer Service Representative, professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Substitute Teacher, K-12

Cape Girardeau Public Schools
Cape Girardeau, MO
08.2018 - Current
  • Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
  • Took notes and prepared reports to provide to primary teacher.
  • Diversified instruction and group activities to support students unique learning styles.
  • Cape Central Public Schools has 10 campuses, requiring the ability to teach where needed.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies

Supervisor, Teacher Online, Career Counselor

Southeast Missouri State University
Cape Girardeau, MO
06.2004 - 10.2012
  • Successfully supervised seven Counselors in five counties
  • Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
  • Superior Customer Service to Provosts, Professors, Staff, Community Leaders, Parents, and Students.
  • Negotiated $500,000 contracts between Division of Workforce Development and Southeast Missouri State University.
  • Proficient Teaching and Customer Service to 500 students on single semester caseload.
  • Increased Career Placement rate to Graduating seniors by 62%.

I

Counselor

Missouri Department Of Workforce Development
Cape Girardeau, Missouri-United States
05.2000 - 06.2003
  • Offered guidance and advice to assist clients to become self-sufficient.
  • Identified risk and resiliency factors and developed stratified for intervention.
  • Managed over 60 calls per day.

Promoted to Career Counselor, Teacher, and Supervisor to Southeast Missouri State University.

  • Maintained confidentiality of records relating to clients' treatment in my position,
  • Developed and expanded referral system of service providers to assist clients in attaining services. Guided clients in developing skills and strategies for dealing with problems.

Education

Master of Arts - Higher Education/Career Counselor

Southeast Missouri State University
Cape Girardeau, MO
05.2011

Bachelor of Science - Criminal Justice/Journalism, And Forensics

Southeast Missouri State University
Cape Girardeau, MO
12.1985

Skills

  • Proven Professional Proficient in Microsoft Office, Power Point, Access, Excel, Word, Answering multiple phone lines, Fax and Computer, White Board, chat, text, email
  • Highly dependable, Quick learner, Efficient, and Driven

Accomplishments

  • Earned Promotion from Division of Workforce Development to Southeast Missouri State University for assisting clients from all backgrounds to becoming self-sufficient.
  • Patient, Caring, Hard Working in achieving confidence in obtaining GEDS and Jobs.

Affiliations

  • International Association of Administrative Professionals
  • Lead Alzheimer's events to get donations for association.
  • Taught Forensic students how to input information in F.B.I. Codis system. Expert Customer service Representative in all positions.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Substitute Teacher, K-12

Cape Girardeau Public Schools
08.2018 - Current

Supervisor, Teacher Online, Career Counselor

Southeast Missouri State University
06.2004 - 10.2012

Counselor

Missouri Department Of Workforce Development
05.2000 - 06.2003

Master of Arts - Higher Education/Career Counselor

Southeast Missouri State University

Bachelor of Science - Criminal Justice/Journalism, And Forensics

Southeast Missouri State University
Brenda G. BrantRemote Teacher/Customer Service Associate