Brenda Gabriela Godoy
Guateemala,GT
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Capgemini
06.2022 - 01.2024
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Create and distribute reports to update the company on the team’s progress
- Lead the the presentation of weekly results to the customer (WBR)
- Assist team members with escalations
- Managed 15 FTEs in customer service line. The team has a 24/7 service window
- Process metrics on target as AHT, FCR, Call quality
- New Hire Training
- Managed 3 communication channels (Chat, email & voice)
- Work with WFM in correct staffing per 30 min interval
Help Desk Center
Huawei Technologies
05.2021 - 05.2022
- New Hire Training
- Arrange travelers accommodations
- Booking meeting rooms and administrative support to all staff at events and meetings
- Reception and processing of supplier invoices
- Communication with foreign staff
- Coordinate COVID tests to staff
- Skilled at working independently and collaboratively in a team environment.
Receptionist and Recruiter Assistant
Corporacion Batres
07.2017 - 03.2021
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Onboarding Training
- Identifying future hiring needs and developing job descriptions and specifications.
- Conducting interviews and sorting through applicants to fill open positions.
- Providing recruitment reports to team managers.
Education
Business Administration And Management
Universidad Galileo
GuatemalaHigh School Diploma -
Colegio Juan Gerardi
Guatemala10.2016
Skills
- Team Supervision
- Shift Scheduling
- Mentoring
- Documentation and Reporting
- Written and Verbal communication
- Problem-solving
Certification
Engagement Management
Set of management practices and processes to monitor and optimize the success of the overall commercial engagement and the constituent supplier-client relationships.
Languages
English
Professional Working
Spanish
Native or Bilingual
References
References available upon request.
Custom
Seeking to develop in a challenging environment where my skills, knowledge and passion for what I do will be used to provide unique service and attention.
Timeline
Team Leader
Capgemini
06.2022 - 01.2024
Help Desk Center
Huawei Technologies
05.2021 - 05.2022
Receptionist and Recruiter Assistant
Corporacion Batres
07.2017 - 03.2021
Business Administration And Management
Universidad Galileo
High School Diploma -
Colegio Juan Gerardi
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