Brenda Itzayana Isidro

• Performed supervised laser hair removal sessions on real clients.
• Applied strict safety and hygiene protocols during every session.
• Assessed skin and hair types using the Fitzpatrick scale.
• Adjusted laser parameters based on each client’s individual characteristics.
• Provided a positive and professional experience with friendly customer service.

H&R Block is a national tax preparation company, offering both assisted and DIY tax return services.

• Assisted over 100 clients during tax season, providing accurate and friendly service.
• Scheduled client appointments and maintained updated records using internal CRM software.
• Delivered excellent client service in person and over the phone, resolving complex tax-related concerns.
• Maintained accuracy while handling confidential tax data and meeting strict deadlines.
• Conducted calling campaigns to confirm appointments, follow up with clients, and increase customer engagement.