To obtain a Full-Time career with a reputable, honest company where hard work, the desire to succeed, and providing excellent service is highly valued. Key Traits and abilities Reliable Superior work ethic Confident, Friendly, and Outgoing Excellent Customer service and education skills Works well in a team or solo settings Adept in building and maintaining loyal customer bases Discerning eye for detail Detail-oriented team player with strong organizational skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Brenda Neff
Sales/Cashier/Management
Clearfield,UT
Summary
Overview
27
years of professional experience
Work History
MaverickClearfield, UT
Customer Service Representative
04.2023 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
Select ComfortFarmington, UT
Sales Professional
01.2006 - 07.2023
Job overview
- Daily responsibilities include: Opening and closing the store, setting up displays, meeting and succeeding goals, guest education, follow-up and maintenance, cashiering, and regular interactions in teambuilding
- I've been listed in the top salespeople for Select Comfort for the last 10 years
- I've also been a part of the President's Club for yearly sales exceeding 1.2 million dollars three times.
- Supervised [Number] in-house and multi-state remote personnel to improve productivity and decrease workflow gaps.
- Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Walmart, PCA Studios, UT
District Manager
01.2004 - 01.2006
Job overview
- Daily responsibilities included: Overseeing audits, hiring and training new employees, promoting company growth through top sales, and traveling to support individual stores.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Built positive and productive relationships with store and field leadership.
- Generated financial and operational reports to assist management with business strategy.
- Managed senior-level personnel working in marketing and sales capacities.
AOLOgden, UT
Sales Representative/Retention
01.2002 - 01.2004
Job overview
- Daily responsibilities included: Interaction with guests over the phone for sales and customer service related issues
- Later promoted to Customer Retention for excellent problem solving skills.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
Thunderbird Construction Burley, ID
Red Lining/Utility Locate Technician
04.1996 - 07.2000
Job overview
- Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Identified depths of water, sewer, gas, cable, oil and electric lines using [Type] equipment.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Read blueprints and schematics to correctly place equipment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Skills
- Senior Leadership Support
- Retail Sales Customer Service
- Stocking and Replenishing
- Active Listening
- Order Fulfillment
- Microsoft Word
- Filing
- Sales Quota Achievement
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- Account Management
- Merchandise Orders and Exchanges
- Product Organization
- Closing Sales
- Customer Relationship Management
- Retail Materials Management
- Managing Multiple Tasks
- Brand Representation
- Project Management Abilities
- Problem-Solving Ability
- Shipping and Receiving Understanding
- Lead Generation
- Team Development
- Data Evaluation
- Executive Management Support
- Order Processing
- Money Handling Abilities
- Call Center Operations
- System Implementation
- Recordkeeping Strengths
- Credit Card Payment Processing
- Staff Training
- Sales Expertise
Timeline
Customer Service Representative
Maverick
04.2023 - Current
Sales Professional
Select Comfort
01.2006 - 07.2023
District Manager
Walmart, PCA Studios
01.2004 - 01.2006
Sales Representative/Retention
AOL
01.2002 - 01.2004
Red Lining/Utility Locate Technician
Thunderbird Construction
04.1996 - 07.2000
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