Brenda Joyce Bowen
Aurora,IL
Summary
Detail-oriented Public Utility Gas Company office clerk with extensive experience in maintaining accurate records and managing a variety of office tasks efficiently. Strong organizational skills and keen attention to detail contribute to effective handling of daily administrative duties, ensuring seamless support for team operations. Proficient in office software and document management systems, enhancing productivity and collaboration within the workplace. Open to relocation for suitable job opportunities that align with career goals and aspirations.
Overview
2008
2008
years of professional experience
Work History
TREASURY RECORD CLERK
Nicor Gas
01.1988 - 02.2008
- Facilitated collaboration among diverse teams to optimize cash collection processes.
- Directed receivables restoration processes and secured daily cash reports for precise financial tracking.
- Oversaw management and updates of files and records to enhance operational efficiency.
- Optimized remittance department operations by executing high-quality assignments that uphold performance standards.
- Oversaw diverse tasks assigned by supervisors to optimize operational efficiency.
- Championed member interests within the union to improve workplace conditions and benefits.
- Oversaw comprehensive maintenance and monitoring of mainframe server to ensure optimal system reliability.
REVENUE OPERATIONS & BILLING
Nicor Gas
01.1988 - 02.2008
- Collaborated with an I.T representative to resolve itemized purchased issues for accounts receivable
- Monthly billing for Commercial & Industrial special rates customers
- Maintained Procurement Contracts on a database & Analyze for monthly closing
- Cross-trained to provide flexible cover-ship during absences & vacations
- Managed monthly closing processes, including Journal Entries, General Ledger and Aging report
- Other duties assigned
- Clerical Bargain Union member
- Worked full day on a MainFrame server.
REMITTANCE PROCESSING CLERK/TREASURY CLERK
Nicor Gas
01.1988 - 02.2008
- Verified negotiability of checks through customer-specific instructions
- Operated imaging and extraction equipment such as OPEX & Unisys processing machines and consistently met the standard number of items per hour
- Cross-trained to provide flexible coverage in different positions during absences & vacations
- Fast pace productive environment
- Clerical Bargain Union member
- Entrance level position.
PROOF ENCODER
Earthmover Credit Union
2001 - 2003
- Important level of accuracy
- Input numeric information on keyboard or optical scanner to enter customer and account data
- Operated proof machine to encode and endorse checks and deposits
- Followed company and regulatory policies to protect customer and bank assets.
- Note: the start and end dates are at the best of my knowledge
PROOF ENCODER
Old Second National Bank
1995 - 1995
- Operated proof machine to encode and endorse checks and deposits
- Followed company and regulatory policies to protect customer and bank assets.
- Reduced errors in encoded data through diligent proofreading and cross-referencing with source documents.
- Utilized automated systems for encoding data, enhancing processing speed and reducing errors.
- Note: the start and end dates are at the best of my knowledge
RECEPTIONIST
Temporary Agency
1994 - 1994
- Managed front desk operations
- Provided excellent customer service, addressing inquiries and resolving issues effectively.
- Coordinated communication between residents and staff, enhancing information flow and collaboration.
- Maintained organized records of resident interactions, improving data accuracy and accessibility.
- Note: the start and end dates are at the best of my knowledge
CASHIER/COURTESY CLERK
Jewel-Osco
1985 - 1989
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Processed cash register transactions on POS and provided correct change
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Greeted customers with prompt and friendly service
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Adhered to cash handling policies and procedures
- Balanced cash drawers at shift beginning and end.
- Note: the start and end dates are at the best of my knowledge
RECEPTIONIST
Aurora Public Housing Authority
1987 - 1987
- Managed front desk operations
- Answered phone promptly
- Responded to inquiries from callers seeking information.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in administrative tasks, including data entry and document management for housing applications.
- Note: the start and end dates are at the best of my knowledge
Education
High School Diploma -
University of Phoenix - Online
Phoenix, AZHigh School Diploma -
College of DuPage
Glen Ellyn, ILHigh School Diploma -
West Aurora High School & Franklin High School 1982 -1986
Aurora, ILBachelor of Arts -
DeVry University - Online
Lisle, IL01-2028
Skills
- Strong background in Regulated Public Utility Compan/Natural Gas environments
- Work well independent
- Basic computer abilities
- High Level of Accuracy/Proof Reader
- Mailroom Operations
- Basic accounting
- Creativity
- 10 Key Calculator
- Multitasking
- Attention to details
- Typing Skills
- Decision-Making
- Problem-Solving
- Time Management
- OPEX Processor
- Critical Thinker
- Detail Oriented
- Accounts payable and receivable
- Analytical thinking
Timeline
TREASURY RECORD CLERK
Nicor Gas
01.1988 - 02.2008
REVENUE OPERATIONS & BILLING
Nicor Gas
01.1988 - 02.2008
REMITTANCE PROCESSING CLERK/TREASURY CLERK
Nicor Gas
01.1988 - 02.2008
High School Diploma -
University of Phoenix - Online
High School Diploma -
College of DuPage
High School Diploma -
West Aurora High School & Franklin High School 1982 -1986
Bachelor of Arts -
DeVry University - Online
PROOF ENCODER
Earthmover Credit Union
2001 - 2003
PROOF ENCODER
Old Second National Bank
1995 - 1995
RECEPTIONIST
Temporary Agency
1994 - 1994
CASHIER/COURTESY CLERK
Jewel-Osco
1985 - 1989
RECEPTIONIST
Aurora Public Housing Authority
1987 - 1987