Brenda Joyce Bowen

• Facilitated collaboration among diverse teams to optimize cash collection processes.
• Directed receivables restoration processes and secured daily cash reports for precise financial tracking.
• Optimized remittance department operations by executing high-quality assignments that uphold performance standards.
• Collaborated with team members to streamline workflow processes.
• Oversaw diverse tasks assigned by supervisors to optimize operational efficiency.
• Championed member interests within the union to improve workplace conditions and benefits.
• Oversaw comprehensive maintenance and monitoring of mainframe server to ensure optimal system reliability.

REVENUE OPERATIONS & BILLING

• Collaborated with an I.T representative to resolve itemized purchases issues for account receivable
• Carried out general accounting services to reduce workload of senior staff members
• Assist with Commercial & Industrial monthly billing
• Maintained Procurement Contracts on a database & Analyze for monthly closing
• Maintained employees and ex-employees bi-weekly itemized expense report through Payroll
• Maintained the building's monthly meter readings
• Cross-trained to provide flexible cover-ship during absences & vacations
• Assist with monthly closing processes, including Journal Entries, General Ledger & Reconciliation through an Accounting Software

REMITTANCE PROCESSING CLERK/TREASURY CLERK

• Verified negotiability of checks through customer-specific instructions
• Operated imaging and extraction equipment such as OPEX & Unisys processing machines
• Extract envelopes and consistently met the standard number of 1,000 items per hour
• Cross-trained to provide flexible coverage in different positions during absences & vacations
• Fast pace productive environment
• Clerical Bargain Union member
• Entrance level position.

• Conducted quality checks on encoded data to ensure high standards of accuracy.
• Reduced errors in encoded data through diligent proofreading and cross-referencing with source documents.
• Utilized specialized software to encode member information efficiently.
• Maintained daily production logs of activities and completed work.
• Followed company's regulatory policies to protect customers and bank assets.
• Note: the start and end dates are at the best of my knowledge

• Operated the proof machine to encode and endorse checks and deposits
• Collaborated with team members to improve document handling procedures.
• Reduced errors in encoded data through diligent proofreading and cross-referencing with source
• Followed company and regulatory policies to protect customer and bank assets.
• Note: the start and end dates are to the best of my knowledge

• Greeted clients and managed appointment scheduling to ensure efficient salon operations.
• Answered phone calls and addressed client inquiries, enhancing customer service experience.
• Coordinated with stylists to manage inventory and supply orders for salon services.
• Processed payments and maintained accurate records of transactions for financial reporting.
• Assisted in maintaining a clean and welcoming environment, promoting client comfort and satisfaction.
• Processed payments accurately, handling cash transactions and balancing daily sales reports.

• Provided excellent customer service, addressing inquiries and resolving issues effectively.
• Greeted and assisted visitors, ensuring a welcoming and construction environment.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Note: the start and end dates are at the best of my knowledge

• Entered and updated data accurately into internal databases using proprietary software.
• Verified data integrity by cross-referencing entries with source documents.
• Completed data entry tasks with accuracy and efficiency.
• Responded to inquiries regarding data discrepancies, ensuring timely resolution.
• Maintained confidentiality of sensitive information while processing data inputs.

• Accepted checks, debit and credit cards, and gift certificates in line with company policy
• Processed cash register transactions on POS and provided correct change
• Maintained high customer satisfaction levels by going extra mile to personalize service
• Processed customer transactions efficiently and accurately using point-of-sale systems.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Greeted customers with prompt and friendly service
• Maintained cleanliness and organization of checkout area to enhance customer experience.
• Adhered to cash handling policies and procedures
• Balanced cash drawers at shift beginning and end.
• Note: the start and end dates are at the best of my knowledge

• Managed front desk operations
• Responded to inquiries from callers seeking information.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted in administrative tasks, including data entry and document management for housing applications.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Note: the start and end dates are at the best of my knowledge