Brenda Harris
Jacksonville,FL
Summary
Results-driven operations and banking professional with 15+ years of experience in documentation management, regulatory compliance, inventory control, workflow coordination, and process improvement. Proven ability to manage high-volume operations, maintain accurate records, ensure regulatory compliance, and collaborate across departments to improve efficiency. Recognized for exceptional attention to detail, problem-solving skills, and commitment to operational excellence.
Overview
16
16
years of professional experience
Work History
Shipping and Receiving Clerk
Quest Diagnostic
04.2025 - Current
- Maintained inventory accuracy through routine cycle counts and physical inventories, ensuring operational readiness.
- Coordinated receipt and distribution of materials while maintaining compliance with safety and quality standards.
- Reduced inventory discrepancies through proactive stock rotation and monitoring of short-dated products.
- Collaborated with cross-functional teams to resolve inventory issues and support uninterrupted laboratory operations.
AVP-Document Administrator III (Team Lead)
Bank of America
07.2015 - 02.2026
- Managed workflow by assigning and coordinating work among team members to support operational efficiency and meet service level expectations.
- Led and supported process improvement initiatives by collaborating with cross-functional teams to implement new procedures and enhance operational efficiency.
- Assisted team manager with leadership responsibilities and team support.
- Provided leadership support by managing workflow, resolving operational challenges, and mentoring team members in managers absence.
- Successfully managed multiple high-priority projects and assignments simultaneously while maintaining exceptional attention to detail and meeting critical deadlines.
- Collaborated across departments to support new initiatives, streamline processes, and promote consistent operational practices throughout the team.
- Partnered with business units and internal stakeholders to resolve documentation issues, improve communication, and support timely loan processing.
Officer-Mortgage Servicing Specialist I
Bank of America
09.2012 - 07.2015
- Supported mortgage servicing activities through detailed account research and documentation review.
- Ensured compliance with internal procedures and regulatory guidelines.
- Completed daily audits and assisted with issue resolution while maintaining service standards.
Dealer Financial Services- Customer Service Rep
Bank of America
09.2010 - 09.2012
- Assisted dealers and customers with payoff requests, collateral information, and loan servicing.
- Reviewed loan documentation for completeness and policy compliance.
- Built positive customer relationships through responsive service and problem resolution.
Education
Bachelor of Arts - Business Administration, Organizational Management
Edward Waters University
Jacksonville, FLHigh School Diploma -
Andrew Jackson High School
Jacksonville, FL05-2004
Skills
- Relationship Management
- Cross-Functional Collaboration
- Problem Solving
- Banking Operations
- Workflow Coordination
- Communication
- Time Management
- Inventory Management
- Shipping & Receiving
- Materials Management
- Physical Inventory
- Data Entry
- Inventory Control
- Microsoft Office
- Logistics Coordination
Timeline
Shipping and Receiving Clerk
Quest Diagnostic
04.2025 - Current
AVP-Document Administrator III (Team Lead)
Bank of America
07.2015 - 02.2026
Officer-Mortgage Servicing Specialist I
Bank of America
09.2012 - 07.2015
Dealer Financial Services- Customer Service Rep
Bank of America
09.2010 - 09.2012
Bachelor of Arts - Business Administration, Organizational Management
Edward Waters University
High School Diploma -
Andrew Jackson High School