BRENDA KEZIAH RN
Charlotte,NC
Summary
My objective is to provide customer excellent service and assistance in line with the mission, philosophy, and goals of the company. I am confident that I can be a useful part of the company. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Nurse, Progressive Care Unit
Advocate Health
06.2022 - Current
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored patient vital signs, identifying changes and communicating with healthcare team promptly.
- Collaborated with interdisciplinary teams to develop and implement individualized care strategies.
- Educated patients and families on treatment plans, enhancing understanding and compliance.
- Prevented complications by closely monitoring vital signs and promptly responding to changes in patient status.
- Actively participated in continuing education opportunities to stay current on best practices in progressive care nursing techniques and technologies.
- Increased efficiency in the Progressive Care Unit by effectively prioritizing tasks and managing time.
- Helped team manage patient flow by promoting timely placements for admissions, discharges and transfers.
- Enhanced patient satisfaction through effective communication, education, and empathetic care delivery.
- Developed strong rapport with patients through active listening skills, cultural sensitivity, and compassionate care approach.
- Provided clinical supervision for student nurses during their practicum rotations within the Progressive Care Unit setting.
- Promoted patient independence by establishing care goals and teaching patients about conditions, medications, and self-care skills.
- Rounded hourly for optimal patient care outcomes using AIDET technique.
- Assisted in triaging patients and quickly assessing their needs to provide appropriate care within the Progressive Care Unit scope.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Educated family members and caregivers on patient care instructions.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conducted continuous cardiac monitoring on patients stepping down from ICU care.
- Helped physicians complete bedside procedures to address patient concerns.
- Monitored patient reactions after administering medications and IV therapies.
- Recorded details regarding therapies to keep patient charts updated.
Registered Nurse, Medical-Surgical Unit
Atrium Health
06.2022 - Current
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Monitored patient vital signs to perform thorough condition assessments.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Managed caseload of [Number] patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Managed patient pain relief and sedation by providing non-pharmacological and pharmacological interventions.
- Monitored hemodynamic variances to identify signs of life-threatening complications.
- Performed intravenous therapy procedures and monitored chest tubes.
- Ordered and analyzed diagnostic tests to identify and assess patient conditions.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Registered Nurse, Float Pool
Atrium Health
06.2022 - Current
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Registered Nurse
Gale Healthcare
05.2022 - Current
- Documented care actions by completing records and logs in medical software system.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Provided direct patient care, stabilized patients and determined next course of action.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Worked with interdisciplinary healthcare team to develop, implement and manage care plans, ensuring inclusion of patients' individual needs.
- Cared for patients in [Number]-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
- Monitored patient reactions after administering medications and IV therapies.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Registered Nurse, Medical-Surgical Unit
Novant Healthcare- Presbyterian Medical Center
01.2024 - Current
- Managed care from admission to discharge.
- Implemented medication and IV administration, catheter insertion and airway management.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
- Monitored patient reactions to drugs and carefully documented findings.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases and blood chemistry changes.
- Developed system of staff communication to enable quicker implementation of treatment plans and improved comprehensive patient care.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
- Organized and managed care of patients undergoing various therapies and procedures.
- Provided direct patient care, stabilized patients, and determined next course of action.
Phlebotomist
Mako Medical Laboratories
01.2021 - Current
- Utilized vacuum tube, syringe and butterfly methods to draw blood from veins and fingerstick
- Enter patient records specimen, insurance, and billing information into the system
- Follow infection-control and safety procedures in carrying our daily phlebotomy functions
- Work collaboratively with patients, built trust and minimized patient discomfort
- Traveled to affiliated nursing homes in the area to perform venipunctures
- Performed a variety of routine blood drawing procedures
- Correctly identified and utilized proper tubes, containers, transport serum and storage of the specimen according to each test type
- Responsible for entering patient information and give excellent customer service.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Lead Medical Assistant / Phlebotomist
Central Pediatrics, P.A
01.2018 - 01.2019
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions
- Prepare blood-collecting equipment, draw blood, and safely store and transport samples
- Committed to prompt service to patients for their satisfaction
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Make them feel comfortable when they are in discomfort
- Answered phone inquiries to patients
- Resolve patient’s requests, questions and complaints frequently requiring analysis of situations to determine best use of resources
- Assist patients in translation from English to Spanish
- Ensured patients are checked in
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service
- Performed all necessary handling and centrifuged blood samples.
- Taught patients about medications, procedures and care plan instructions.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Lead Medical Assistant /Phlebotomist
Centro Medico Latino, Rish Family Practice
01.2017 - 01.2018
- Assist the doctor with uterine biopsies and IUD placements
- Set up the surgical table with instruments for Colposcopy procedures and assist him with the procedure
- Assist the doctors with routine pap smears and follow up colposcopy and LEEP pap smears
- Help the doctors to remove IUD, Implant on birth control methods
- Teach and inform patients about the risk of HPV virus and explain how the virus can lead to cervical cancer
- Assist the nurse practitioner to prepare the microscope for wet mounts
- Treat and help patients to understand sexual transmitted diseases exposure and its treatments
- Assist in minor surgeries, set up the surgical tray
- Help the doctor to take care of the wounds and set up follow up appointments
- Start IV’s in patients that are in critical condition
- Draw blood and collect specimens and process the requisitions to be sent to the laboratories
- On charge of the inventory of the medical clinic such as: medical supplies, vaccines, laboratory supplies.
Medical Assistant
Ballantyne Rheumatology and Joint Muscle Medical Care
01.2016 - 01.2017
- Handled phone system & appointment calendar for over 25 patients daily
- Cleaned outpatient room and disposed of medical waste
- Took & recorded patient vital signs & biopsies, including blood pressure and heart rate
- Assisted family doctor with exams for more than 2,000 patients from over 600 families
- Maintained & cleaned exam room and all medical equipment
- Oversaw all supply inventory; responsible for ordering and stock maintenance
Lead Medical Assistant / X ray technician
Eagle Medical Center Charlotte, Primary Care
01.2013 - 01.2016
- Ensure the patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health
- Assisted in radiographic procedures in the radiology department serve a diverse patient as infants, children and adults
- Also prepared and positioned patients for radiographic examinations
- Triage patients, take vital signs and administer injection and vaccinations
- Answering patients phone calls to refill medications, referrals and to make appointments.
Medical Assistant
Novant Health Providence ob/gyn
01.2011 - 01.2014
- Interviewed patients, measured vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and recorded information on patients' charts
- Operate electrocardiograph (EKG), urinalysis and other equipment to administer routine diagnostic tests or call medical facilities or departments to schedule patients for tests
- Give injections or treatments and perform routine laboratory tests
- Draw blood if Doctor ordered lab work, after Doctor’s visit
- Schedule appointments, receive money for bills, keep x ray and other medical scans, medical records, perform secretarial tasks, and complete insurance and medical history forms
- Key data into the computer to maintain office and patient records
- Call patients and mail letters to patients, the office could not reach
- The letters were on new or refill prescriptions, triage nursing or to make new appointments due to abnormal lab results
- Help the doctors and nurses to medical translation; also make sure the patients understand their health concerns and diagnoses
- Record and monitor interpretation activities according to medical office standards
- Handled venipuncture, urine analysis, blood testing, centrifuging and autoclaving
- Preparing rooms and patients for examination by doctor, assisting during GYN procedures, performed pregnancy tests, preparing and sending out specimens for laboratory testing
- Demonstrated courteous and professional behavior and ability to use nursing process and decision making skills relative to all situations
- Help in the front office to administer and check insulin and insulin strips
- Help the doctors to remove IUD, Implant on birth control methods.
Registered Nurse
Atrium Healthcare
06.2022 - Current
- Administered medications and monitored patient responses in progressive care units.
- Collaborated with interdisciplinary teams to develop personalized patient care plans.
- Educated patients and families on post-discharge care and chronic disease management.
- Streamlined patient admission processes, improving workflow efficiency in high-acuity settings.
- Conducted comprehensive assessments to identify changing patient conditions promptly.
- Advocated for patient needs, ensuring compliance with safety protocols and quality standards.
- Served as a preceptor for nursing students, effectively teaching critical thinking skills and fostering an environment of continuous learning.
- Improved patient outcomes by promptly identifying changes in condition, initiating appropriate interventions, and communicating effectively with physicians.
- Provided emotional support to patients and families during difficult health situations, fostering trust and open communication.
- Actively participated in continuing education opportunities to stay current on best practices in progressive care nursing.
- Developed strong rapport with patients'' families through clear communication about treatment plans and progress updates regularly.
- Collaborated with unit management to identify opportunities for improving patient care processes, resulting in enhanced workflow efficiency and decreased staff turnover.
- Ensured compliance with regulatory standards through active participation in unit audits, process reviews, and policy updates.
- Assessed and coordinated patient discharge planning needs with multidisciplinary healthcare team.
- Conducted continuous cardiac monitoring on patients stepping down from ICU care.
- Helped physicians complete bedside procedures to address patient concerns.
- Monitored patient reactions after administering medications and IV therapies.
- Recorded details regarding therapies to keep patient charts updated.
- Evaluated patient histories, complaints, and current symptoms.
Education
Associates - Nursing
ECPI University
Charlotte, NC04.2022
Medical Assistant, Phlebotomist and EKG technician and certifications - undefined
Southeastern Institute
Charlotte, NC2011
Nursing Assistant and CPR Certifications - undefined
Cabarrus Health of Sciences
Concord, NC2006
Skills
- Blood Draw and Sample Collection
- Immunizations and Vaccinations
- Critical Thinking
- Attention to Detail
- Monitoring Vital Signs
- Compassionate and Caring
- Patient Examination
- Care Coordination
- Creative Problem Solving
- Patient Care Assessment
- Accurate Documentation
- Preventive Healthcare
- Medication Administration
- Equipment Sterilization
- Clear Patient Communication
- Decision Making
- First Aid
- Infection Control Program Advisory
- Routine Examinations
- Student Precepting
Certification
- ACLS License - 12/2025-12/2027
- BLS License - 12/2025-12/20227
- NIHSS License - 08/2025-08/2026
Languages
Spanish
Native or Bilingual
Timeline
Registered Nurse, Medical-Surgical Unit
Novant Healthcare- Presbyterian Medical Center
01.2024 - Current
Registered Nurse, Progressive Care Unit
Advocate Health
06.2022 - Current
Registered Nurse, Medical-Surgical Unit
Atrium Health
06.2022 - Current
Registered Nurse, Float Pool
Atrium Health
06.2022 - Current
Registered Nurse
Atrium Healthcare
06.2022 - Current
Registered Nurse
Gale Healthcare
05.2022 - Current
Phlebotomist
Mako Medical Laboratories
01.2021 - Current
Lead Medical Assistant / Phlebotomist
Central Pediatrics, P.A
01.2018 - 01.2019
Lead Medical Assistant /Phlebotomist
Centro Medico Latino, Rish Family Practice
01.2017 - 01.2018
Medical Assistant
Ballantyne Rheumatology and Joint Muscle Medical Care
01.2016 - 01.2017
Lead Medical Assistant / X ray technician
Eagle Medical Center Charlotte, Primary Care
01.2013 - 01.2016
Medical Assistant
Novant Health Providence ob/gyn
01.2011 - 01.2014
Medical Assistant, Phlebotomist and EKG technician and certifications - undefined
Southeastern Institute
Nursing Assistant and CPR Certifications - undefined
Cabarrus Health of Sciences
Associates - Nursing
ECPI University