Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Brenda Contreras

Brenda Contreras

Highland,USA

Summary

PROFESSIONAL LEADER SEEKING A CAREER PATH WITHIN A STRONG ORGANIZATION Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Case Manager, I

First Financial Security Inc.
Remote
08.2024 - Current
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Assisted individuals with eligibility for available benefits.
  • Prepared and presented case reports and summaries to stakeholders and management.
  • Handle client relations
    • Process client's applications from beginning to policy in force
    • Order exam and medical records
    • Reaching out to Carriers for different options when clients
    wanted options
    • Handle the delivery requirements between advisor and clients
    • Handle special Term and Perm products
    • Client satisfaction and communication
  • Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
  • Benchmarked learning and development strategies using industry best practices.

Case Manager, II

Covr Financial Technologies, Inc
, Remote
12.2021 - 07.2024
  • Managed client relations to enhance service quality and satisfaction.
    Processed client applications from initiation to policy activation.
    Ordered medical records and exams to facilitate timely application processing.
    Coordinated with carriers to explore diverse options for clients.
    Facilitated delivery requirements between advisors and clients to ensure clarity.
    Handled special term and permanent products, addressing unique client needs.

Pacific Northwest Family Law
Spokane, WA
07.2021 - 12.2021
  • Handle client relations
  • Draft documents for attorneys to review
  • Schedule and manage Attorneys' calendar
  • Send documents to the courthouse and Opposing Counsel.
  • Handle process legal documents
  • Client satisfaction and communication
  • Handle client relations
  • Process client's applications from beginning to policy in force
  • Order exam and medical records
  • Reaching out to Carriers for different options when clients wanted options
  • Handle the delivery requirements between advisor and clients
  • Handle special Term and Perm products
  • Client satisfaction and communication

PARALEGAL

Gravis Law, PLLC
Spokane, WA
01.2019 - 07.2021
  • Client satisfaction and communication with multi office locations
    in 4 different states.
    • Build training manual, scripts, and processes for job positions
    within Gravis Law.
    • Organize and cultivate relationships within the community and
    other connected companies.
    • Handle process legal documents and creating contractsSpecialize
    in Business law, Management, and Paralegal Studies
    • Specialize in Business law, Management, and Paralegal Studies

Solutions Manager

Verizon
03.2014 - 01.2019
  • Oversee sales quotas, coaching, and developing sales representatives to advancement
  • Solutions architecture for fleet, business solutions, and VoIP
  • Led operations and business management for territory
  • Territory level focus group chosen to identify, isolate, and resolve inconsistencies in inventory systems

District Manager

Styles 4 Less
02.2013 - 03.2014
  • Train, develop, and maintain staffing in 7 locations
  • Projections, inventory, and hiring
  • Achieved most profitable district status in territory after 6 months
  • Oversee employee and client relations, employee morale.
  • Client satisfaction and communication with multi office locations in 4 different states.
  • Build training manual, scripts, and processes for job positions within Gravis Law.
  • Organize and cultivate relationships within the community and other connected companies.
  • Handle process legal documents and creating contractsSpecialize in Business law, Management, and Paralegal Studies
  • Specialize in Business law, Management, and Paralegal Studies

Education

BS - Paralegal Studies

Rasmussen University
12.2022

BS - Psychology/Business Management

Liberty University
12.2021

Skills

  • Conflict resolution
  • Regulatory compliance
  • Case documentation
  • Client advocacy
  • Training development
  • Time management
  • Problem solving
  • Case management
  • Report preparation
  • Data analysis

Certification

  • Business Management, 2014
  • Asset Management, 2016
  • Mobile Network Architecture, 2018
  • Device Administration, 2018

References

  • Bobbie Watkins, COO, Covr Financial Technologies, 713-679-8166
  • Faith Miklich, Case Manager, 986-999-0120

Timeline

Case Manager, I

First Financial Security Inc.
08.2024 - Current

Case Manager, II

Covr Financial Technologies, Inc
12.2021 - 07.2024

Pacific Northwest Family Law
07.2021 - 12.2021

PARALEGAL

Gravis Law, PLLC
01.2019 - 07.2021

Solutions Manager

Verizon
03.2014 - 01.2019

District Manager

Styles 4 Less
02.2013 - 03.2014

BS - Paralegal Studies

Rasmussen University

BS - Psychology/Business Management

Liberty University

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