Brenda L. Cook

• Exclusively manage complex scheduling and multiple calendars for twelve C-Suite executives.
• Promptly arrange, process, and audit all executive expenses, international & domestic travel, events preparation, and program contracts.
• Curate, edit, and draft a variety of documents in MS Suite with security and encryption.
• Special project and requested deliverables completion rate of 98% for over 50 requests monthly.
• Trusted discretion to effectively coordinate sharing and creation of sensitive presentation materials.
• Screen high volume incoming correspondence to determine appropriate action on behalf of leadership.
• Conduct independent research and analyses in support of projects, legal matters, and individual needs.

• Supported COO, CFO, VP of People, VP of Accounting, VP of Human Resources, and Director of Finance by prioritizing multiple tasks seamlessly with excellent attention to detail.
• Ensured appointments and commitments were scheduled efficiently.
• Managed and facilitated communications between executives and various stakeholders, including employees and clients.
• Reconciled expenses and bank statements, ensuring expenses were accurately recorded and categorized for meticulous, compliant expense reports.
• Travel- domestic arrangements which included booking flights, hotels, and transportation, as well as managing travel itineraries.
• Approved 15 invoices from vendors and service providers weekly.
• Coordinated the scheduling and logistics of interdisciplinary meetings and events, including catering.
• Developed SOPs, processed payroll, and reviewed PTO requests.
• Oversaw Grant applications and SAM renewals

• Oversaw full cycle recruitment, employee conflict resolution, and new hire orientation facilitator.
• Benefit program and Insurance Plan Administrator
• Improved employee productivity by 15% in first quarter with efficient moves management and onboarding changes.
• Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database, reducing turnover by 10% in one year.
• Maintained internal files and records management.

• Promoted to HR upon personal request by VP to lead needed growth in division (05/2013-January 2019)
• Awarded HR Most Valuable Player (MVP) accolade for consistent high level performance in a constantly changing environment
• Managed and approved. Peoplesoft transactions, E-Verify & 1-9 Compliance, and complex excel reports for presentation to leadership.
• Cognos Administrator for essential business analytics and KPI reporting.
• Trained team on WebEx, creating complex Power Point graphics and presentations.
• Refined short term disability (STD) process and procedure
• Expense report auditor for sales personnel for Illinois and Wisconsin sites.

EA to VP of Customer Services (Original Hire - 06/2008-05/2013)

• Executive Level Support of VP of Customer Service and Support of Area President, handling administrative details independently, while keeping junior team members adequately informed on a need-to-know basis to protect information spread.
• Coordinated Extensive Calendar Maintenance in MS Outlook
• Organized area meetings and events for 300+ attendees, adapting to changes in direction and incorporating them seamlessly to meeting expectations and objectives without sacrificing schedule.
• Book Extensive Executive Travel and completed Expense Reporting
• Created complex Power Point presentations
• Processed and organized reports for analysis
• Tactfully resolve Executive Customer Service Escalations with integrity
• Administered seating of 800 individuals for shift bid
• Managed purchasing for call center of 800+ staff.
• Managed PA tracking for 800+ employees
• Processed expense and headcount reporting
• Coordinated on-site meetings and events.
• Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.

• Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
• Directed administrative functions for board of directors, principals, consultants and key managers.
• Auditor for 30+ expense reports monthly, implementing a new oversight system, reducing costs by $15,000 annually.
• Coordinated dealer visitations, company special events and other employee morale functions.