Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Hi, I’m

Brenda Hall

Blenheim,SC
Brenda Hall

Summary

 Highly enthusiastic customer service professional with over 20 years client interface experience.  Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Overview

17
years of professional experience

Work History

Monster Worldwide
Florence, SC

Senior Global Agent
09.2008 - Current

Job overview

Essential Functions: Received and responded to a high volume of inquiries from customers. Assisted with coaching and answering questions for other agents. Successfully handled inbound emails in a timely manner from employers and job seekers. Followed issues through to resolution and engaged the necessary outside parties when appropriate. Creatively resolved customer issues and ensured customer problems were accurately and completely resolved from the customer's perspective by using available resources, including on-line systems. Asked probing questions and educated customers to avoid unnecessary repeat contact. Advised customers of our products to help manage their inventory. Followed up with customers inquires not immediately resolved. Inform customers of our new products and how they best serve them. Investigated customer's complaints and performed front-line analysis and intervention when appropriate. Proactive on every call. Served as a SME (Subject Material Expert) Effectively trouble-shoot issues reported by customers using critical thinking skills and identifying root cause. Monitored and evaluated new hires. Worked as a liaison between clients and internal partners.

Kelly Services/Assurant
Florence, SC

Loss Draft Specialist
05.2008 - 09.2008

Job overview

Process, tracked and paid claims due to natural disaster. Heavy inbound and outbound phone contact. Successfully managed five clients on a daily basis. Worked directly with adjustor, contractors, and insurance companies on claims by homeowners. Approved or disapproved claim check. Advised if claim checks needed to be monitored. Reviewed customer-complaint correspondence, noted any suggestions and forward to appropriate department. Successfully updated, tracked and paid hazard insurance for our customers to ensure that complaints were satisfactorily resolved. Reviewed customer-complaint correspondence, noted any suggestions and forward to appropriate department

Education

Ashford University

Master of Arts from Organizational Management
2017

University Overview

Ashford University

Bachelor of Arts from Organizational Management
2012

University Overview

Ashford University

Associate of Arts from Organizational Managemnet
2010

University Overview

Skills

  • Active listening skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Customer service expert
  • Adaptive team player
Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Telephone Skills, Active listening, Client relations, Computer proficiency

Accomplishments

Accomplishments
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Exceeded corporate target for customer satisfaction three quarters in a row. Accomplished goals  for QA (Quality Assurance) for the past three quarters for Monster worldwideCertified in Peer Mentoring Program for Monster WorldwideCertified as a SME (Special Material Expert) for Mnster worldwideMember of The Improvement Board for Monster worldwideGraduated with honors Freshman thru Senior year at Bassick High SchoolCertified in Healthcare during senior year at Bassick highAssisted with researching information for seniors for Harstville Community Action Agency under Dorothy Hines supervision

Additional Information

Additional Information
References provided upon request.

Timeline

Senior Global Agent
Monster Worldwide
09.2008 - Current
Loss Draft Specialist
Kelly Services/Assurant
05.2008 - 09.2008
Ashford University
Master of Arts from Organizational Management
Ashford University
Bachelor of Arts from Organizational Management
Ashford University
Associate of Arts from Organizational Managemnet

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