Brenda Lee Crosby

• Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
• Scheduled appointments, educational meetings, and follow-ups for patients and family members.
• Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
• Facilitated timely access to care by coordinating appointments, tests, and procedures for patients across various healthcare systems.
• Provided information about health system navigation, patient rights, and health information privacy.
• Provided ongoing assessment of patients'' needs, adjusting care plans accordingly to promote optimal health outcomes.
• Provided initial education on diagnosis of breast cancer.
• Provided education on preop and postop care.
• Co-chaired the accreditation process for the Breast Center.
• Designed pathways for navigation, QI studies, tracking forms for chemotherapy patients, and charting aids to assist with flow.
• Initiated and co-chaired "SHARE", a breast cancer support group.
• Completed the GWU patient navigation certification- 17 CEU.
• In the process of of applying for testing for certification for CBCN once qualifications met.

• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
• Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
• Administered covid tests, flu, strep A testing to patients with symptoms and all telehealth appts by providers .
• Member of the Patient Advisory counsel. Met once a month.
• Preceptor for new nurses.
• Provided fit testing for N95 masks and respirators.

• Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
• Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
• Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
• Improvement processes to ensure high volume covid testing through 2 drive throughs, 2 patient clinics and clinic for iv antibody administration was delivered in a safe and efficient manner following isolation procedures.

• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
• Participated in professional development opportunities regularly to stay current on best practices in nursing.
• Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.

120 Bed skilled nursing facility

• Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
• Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.

East Team

• Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
• Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
• Coordinated with other healthcare team members to support patient needs.
• Identified early warning signs of patient deterioration or complications, promptly notifying physicians to adjust treatment plans accordingly.
• Administered medications and treatments as prescribed by physicians.
• Developed and implemented discharge plans to promote continued care after discharge.
• Performed skilled nursing procedures such as IV therapy administration, tracheostomy care maintenance under physician supervision when required.

120 Bed skilled nursing facility

• Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
• Accomplished multiple tasks within established timeframes.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Assisted with recruitment, hiring and orientation of new nursing staff.
• CPR instructor
• Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
• Participated in management team meetings.
• Participated in accreditation and licensing.
• Performed chart reviews for documentation per standards and billing
• Performed insurance chart reviews and extractions.
• Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
• Worked closely administration to develop and implement best practices to improve patient outcomes.
• Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
• Facilitated continuing education and training programs to drive staff competency and professional development.
• Established new policies and updated existing policies to improve standard of care for patients.
• Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
• Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
• Managed insurance authorization for visits by all disciplines and verified insurance coverage.
• Collaborated with management to obtain a computer charting system to streamline patient visit notes, orders, chart and billing.
• I was a Home health Nurse 7/2005 - 2014, and Director of Nursing 2014 -3/2017 until the Board decided to close this nonprofit.

Mother Baby care

Post partum care

Level 2 step down nursery

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Assisted physicians during invasive procedures such as umbilical line insertions, intubations and circumcisions on infants, ensuring safe and accurate completion of tasks.
• Educated new parents on infant care reducing stress and improving health outcomes once discharged to home.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Provided care to patients of all ages via the pediatric ER, main ER and fastrack for minor injuries.
• CPR, conscious sedation, triage, stroke protocols, behavior health.
• Worked PRN for the NICU.
• Earned clinical ladder level III prior to leaving to move back to PA where family was located.

• Managed care from admission to discharge.
• RN charge for level 2 nursery. Rn charge for Mother Baby unit. Floated to level 3 NICU as needed.
• This hospital closed its doors May 2002.

• Supported patients through education about the program in 4 counties and the city of Fredericksburg and community resources available to them
• Chair the Breast and cervical cancer coalition.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Resigned due to a High risk pregnancy.

• Answered and triaged calls on the regular and emergency line to assess patients medical complaints and give advice or appointments as per protocols.
• Collaborated with MD and obtained authorization to send to ER.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Managed the coumadin clinic calls to patients to inform of test results and changes to medication dosages.

• Educated children about their medical conditions in age-appropriate language, empowering them to take an active role in managing their health.
• Administered vaccinations and medications accurately, ensuring optimal treatment efficacy and patient safety.
• Demonstrated excellent time management skills by prioritizing tasks and efficiently delegating responsibilities, ensuring all patients received timely care.
• Assessed pediatric patients'' growth and development, identifying potential issues early for timely intervention.
• Triaged phone calls and gave advice and /or appointments.
• Referrals and insurance authorizations.

• Utilized advanced technologies such as ventilators and incubators to provide essential support for fragile neonates.
• Administered medications safely and accurately, following established guidelines for neonates.
• Contributed to policy development within the Neonatal ICU setting, incorporating industry standards and best practices into daily operations.
• Managed complex cases involving high-risk pregnancies or premature infants, delivering expert care throughout hospitalization periods.
• Provided compassionate family-centered care, supporting parents during difficult times in the Neonatal ICU.
• Assisted in life-saving procedures such as intubation and central line insertions, contributing to positive patient outcomes.
• Reduced risks of infections by maintaining strict adherence to infection control protocols.
• Worked as the Trinity Clinic Charge Nurse from Dec. 1991-1992 when the combined it with the Private Postpartum/nursery unit. Transferred to the NICU.

• Participated in the initial development and opening of the LDRP unit. Design of unit, furnishings, writing of protocols, shift responsibilities, job description and grand opening of the unit.
• Floated between nursery, NICU and Postpartum unit.

• Educated parents on infant care techniques, empowering them to confidently care for their newborns at home.
• Transitioned, assessed, evaluated, and cared for newborn infants.

• Developed strong rapport with patients by attentively listening to their concerns and addressing them promptly.
• Contributed to quality improvement initiatives within the oncology unit, enhancing patient care processes and outcomes.
• Maintained accurate documentation of patient assessments, interventions, and outcomes in electronic health records system.
• Assisted physicians during diagnostic procedures such as biopsies and lumbar punctures, ensuring optimal patient comfort.
• Administered chemotherapy treatments safely and accurately, maintaining a high level of patient safety.
• Managed patients recovering from medical or surgical procedures.

I worked here while going to school. Lab clerk, I would place the lab tests on all the patient's charts and answer the phone. Nursing assistant, I would have a patient assignment for care and bathing of patients, also floated to surgery and brought the patients to surgery suite. After I graduated I was offered a part time job as a GN. DRG's had just come out and no place in my area was hiring fulltime. I moved to Florida.