Brenda Lee Galvan
Dickinson
Summary
Detail-oriented bookkeeper with expertise in payroll processing and cash management. Bilingual communicator skilled in maintaining accurate financial records and enhancing customer relations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Bookkeeper
Daniel's Lawn Care Service
Dickinson, TX
04.2016 - Current
- Maintained accurate financial records using QuickBooks software.
- Reconciled bank statements monthly, identifying discrepancies and resolving issues promptly.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Managed accounts payable and receivable, improving cash flow management practices.
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Customer Service Representative
Dish Network Corp
Alvin, TX
04.2009 - 12.2011
- Resolved customer inquiries using CRM software, ensuring timely and accurate responses.
- Provided bilingual support to enhance customer satisfaction and resolve inquiries efficiently.
- Assisted in troubleshooting technical issues for customers, enhancing overall satisfaction.
- Collaborated with cross-functional teams to improve service delivery processes.
- Mentored new representatives on best practices and effective communication techniques.
Quality Control Inspector
Fieldale Farms Processing Plant
Dahlonega, GA
08.2006 - 11.2007
- Inspected product quality to ensure compliance with safety and hygiene standards.
- Conducted routine inspections on production lines to identify defects and inconsistencies.
- Collaborated with production teams to resolve quality issues promptly.
- Documented inspection results accurately for traceability and reporting purposes.
- Trained new inspectors on quality control protocols and best practices.
- Developed corrective action plans for non-compliance findings to enhance product quality.
Assistant Store Manager
Hancock Fabrics
Gainesville, GA
12.2003 - 08.2006
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory management strategies, reducing stock discrepancies.
- Developed promotional displays to enhance merchandise visibility and drive sales.
- Collaborated with upper management to forecast sales trends and manage budgets effectively.
- Resolved customer inquiries promptly, enhancing overall customer satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Customer Service Representative
Farmers Furniture
Gainesville, GA
04.2001 - 10.2004
- Analyzed customer feedback to identify trends and recommend process improvements.
- Implemented training programs that elevated team performance and service standards.
- Led initiatives to streamline workflows, reducing resolution times for customer issues.
- Developed reporting mechanisms to track key performance indicators, driving operational efficiency.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Education
High School Diploma -
College of The Mainland
Texas City, TXBookkeeper Certification -
College of The Mainland
Texas City, TX05.2026
Business Entrepreneur - Business
College of The Mainland
Texas City, TX12.2025
Skills
- Bookkeeping
- Fluent bilingualism
- Accounts receivable
- Payroll processing
- Invoice processing
- Bookkeeping software
- Expense tracking
- Customer relations
- Cash management
- Customer service
- Problem-solving
Certification
- Certified Bookkeeper, Daniel's Lawn Care Service - 10 years
Languages
Spanish
Native or Bilingual
Timeline
Bookkeeper
Daniel's Lawn Care Service
04.2016 - Current
Customer Service Representative
Dish Network Corp
04.2009 - 12.2011
Quality Control Inspector
Fieldale Farms Processing Plant
08.2006 - 11.2007
Assistant Store Manager
Hancock Fabrics
12.2003 - 08.2006
Customer Service Representative
Farmers Furniture
04.2001 - 10.2004
High School Diploma -
College of The Mainland
Bookkeeper Certification -
College of The Mainland
Business Entrepreneur - Business
College of The Mainland