Brendalee Valles Maldonado
Warroad,USA
Summary
Accomplished manager with 17 years in customer service and team leadership. Enhanced customer satisfaction and drove sales growth through effective team management and training initiatives. Bilingual with strong communication skills, focused on fostering client relationships and improving operational efficiency. Seeking to apply management expertise in a remote role to contribute to organizational success.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Manufacturing Production Supervisor
Marvin Windows & Doors
Warroad, USA
03.2026 - Current
- Coached and trained team members, conducted performance evaluations, and fostered accountability to enhance team effectiveness.
- Scheduled daily production tasks, assigned resources, and ensured products met exact quality specifications for consistent output.
- Utilize Lean Manufacturing techniques to reduce waste, eliminate bottlenecks, and improve operational efficiency.
- Implemented process improvements to enhance production efficiency and quality standards.
- Enforce workplace safety protocols, investigate incidents, and identify/correct potential hazards.
- Conducted regular safety inspections to confirm compliance with workplace regulations and minimize risks.
Bilingual Call Center Supervisor
Sychrony Financial
Altamonte Springs, USA
06.2024 - 02.2026
- Resolved escalated customer issues promptly and effectively, maintaining a high level of professionalism at all times.
- Monitored incoming calls and conducted regular quality assurance checks to ensure adherence to company policies and procedures.
- Led weekly team meetings to communicate updates, provide coaching, and address any concerns or challenges faced by the team members.
- Analyzed customer feedback survey data to identify trends and recommend improvements in customer service.
- Identified training needs through ongoing evaluation of agent performance to enhance team capabilities.
- Maintained current knowledge of product offerings, pricing, promotions, and company policies to ensure accurate customer information.
- Analyzed data from customer feedback surveys to identify trends and areas for improvement within the customer service department.
- Evaluated agent performance to identify training needs.
Warehouse Supervisor
Amazon
Deltona, USA
04.2021 - 02.2026
- Oversaw daily operations of a busy warehouse, managing a team of 65 employees.
- Trained new hires on equipment operation and safety procedures, enhancing team readiness and compliance.
- Trained new hires on proper equipment operation and safety procedures.
- Maintained accurate inventory records, ensuring optimal stock levels to meet operational demands.
- Determined staffing needs based on workload demands while adhering to budget constraints.
- Scheduled shifts and assigned tasks based on workload priorities and employee skills, optimizing team performance.
- Collaborated with cross-functional teams to ensure timely delivery of products to customers.
- Conducted regular audits to identify areas for improvement and implement corrective actions.
Call Center Supervisor
MyKnobs.com, Inc.
Bayville, USA
11.2023 - 05.2024
- Supervised team of 14 customer support representatives, ensuring high-quality service delivery through effective guidance and support.
- Implemented new customer service strategies that resulted in a 89% increase in customer satisfaction ratings.
- Monitored and evaluated team performance, providing regular feedback and coaching to improve productivity and quality of service.
- Created and maintained documentation of standard operating procedures, enhancing consistency and efficiency in customer support operations.
- Identified training needs and coordinated specialized training sessions to elevate team skills and service quality.
- Developed strong relationships with key clients through proactive communication and personalized support.
- Identified training needs within the team and coordinated specialized training sessions or workshops.
Assistant Manager
Tropical Smoothie Cafe
Glen Cove, USA
08.2023 - 05.2024
- Supervised and trained a team of 15 employees, providing guidance and support to maximize productivity.
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.
- Collaborated with manager to create strategies that met sales targets and enhanced customer satisfaction.
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
- Addressed customer complaints promptly, maintaining high levels of customer service.
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.
- Established strong relationships with vendors and suppliers, negotiating favorable terms for procurement.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods.
Assistant Manager
Dunkin Donuts
Sea Cliff, USA
12.2022 - 09.2023
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.
- Collaborated with manager to develop strategies that achieved sales targets and enhanced customer satisfaction.
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.
- Resolved customer complaints promptly, maintaining high levels of customer service.
- Assumed managerial responsibilities in manager's absence, overseeing daily operations and team performance.
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours.
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team.
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage.
Sales Manager
Rent-A-Center
Lawrence, USA
01.2015 - 12.2022
- Managed the entire sales cycle from prospecting to closing deals, consistently achieving high conversion rates.
- Conducted training sessions on product knowledge, objection handling techniques, and closing strategies, enhancing sales team capabilities.
- Cultivated relationships with key accounts, leading to increased repeat business and valuable referrals.
- Conducted regular training sessions on product knowledge, objection handling techniques, and closing strategies for the sales team.
- Led a team of 6 sales representatives, coaching and guiding to exceed revenue goals.
Assistant General Manager
Cheddars Stratch Kitchen
Orlando, FL
07.2013 - 01.2015
- Supervised daily operations to ensure efficient restaurant functionality.
- Trained and mentored staff to enhance service quality and teamwork.
- Coordinated staff schedules to meet service demands during peak hours.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Assisted in financial management, including budgeting and expense tracking.
- Managed inventory control to maintain optimal stock levels and reduce waste.
Education
Medical Office Administration -
Martinsburg College
Upper secondary education -
Bachelor's degree -
Associate's degree -
Skills
- Production scheduling
- Quality assurance
- Safety compliance
- Food safety compliance
- Inventory management
- Operational efficiency
- Employee training
- Coaching methods
- Performance evaluation
- Shift management
- Standard operating procedures
- Supplier management
- Data analysis
- Time management
- Team leadership
- Dispute resolution
- Communication strategies
- Problem solving
- Employee retention
- Opening and closing procedures
- Health and safety
Certification
Driver's License
Languages
- Spanish, Bilingual
- English, Fluent
Additional Information - Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Manufacturing Production Supervisor
Marvin Windows & Doors
03.2026 - Current
Bilingual Call Center Supervisor
Sychrony Financial
06.2024 - 02.2026
Call Center Supervisor
MyKnobs.com, Inc.
11.2023 - 05.2024
Assistant Manager
Tropical Smoothie Cafe
08.2023 - 05.2024
Assistant Manager
Dunkin Donuts
12.2022 - 09.2023
Warehouse Supervisor
Amazon
04.2021 - 02.2026
Sales Manager
Rent-A-Center
01.2015 - 12.2022
Assistant General Manager
Cheddars Stratch Kitchen
07.2013 - 01.2015
Medical Office Administration -
Martinsburg College