Summary
Overview
Work History
Education
Skills
Timeline
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Renee Byrd

Waterford,PA

Summary

Focused Receptionist with 7 plus years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Overview

15
15
years of professional experience

Work History

Receptionist

Hamot Surgery Center
Erie, PA
07.2022 - Current
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Scheduled and confirmed appointments.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Updated and recorded customer or client information to maintain accounts.
  • Greeted visitors and provided them with assistance.
  • Sorted incoming mail and directed to correct personnel each day.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Processed payments and updated accounts to reflect balance changes.
  • Identified needs of customers promptly and efficiently.

Server/Prep Cook

Shirley's
Erie, PA
10.2021 - Current
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Greeted guests and provided menus.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Checked food before serving it to customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Filled condiments and napkin containers during slack periods.
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Assisted in training new servers.
  • Trained new employees to perform duties.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Informed customers of daily specials and signature menu items.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Delivered food orders promptly and courteously.
  • Stocked service areas with supplies during slow periods.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and confirmed complete orders.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Presented menus and answered questions regarding items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Took orders from customers accurately and in a timely manner.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Trained new employees on restaurant procedures and plating techniques.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Seasoned cooked dishes properly before serving them.
  • Communicated effectively with fellow staff members regarding meal preparations.
  • Operated grills, ovens and other kitchen equipment as required for meal preparation.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up work stations prior to opening to minimize prep time.
  • Trained new employees on proper techniques of preparing meals safely.
  • Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.

Bartender/Server

Lakeside Tavern
Waterford, PA
11.2012 - 09.2021
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Greeted customers and provided excellent customer service.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Effectively multitasked within fast-paced environment.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Poured wine, beer and cocktails for patrons.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Performed opening and closing duties including restocking supplies.
  • Greeted guests with friendliness and professionalism.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Developed good working relationships with fellow employees through effective communication.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Stayed informed about daily specials, new menu items, promotions.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Office Manager of Operations

Logistics Plus/National Truckload Inc.
Erie, PA
04.2009 - 09.2012
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Provided administrative support to management team including preparing reports and presentations.
  • Coded and entered daily invoices with in-house accounting software.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Provided training to new hires on office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Maintained filing system for records, correspondence and other documents.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Conducted research projects related to new product development or marketing initiatives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Used judgment and initiative in handling confidential matters and requests.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Ensured compliance with applicable laws regarding employment practices.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Interpreted and communicated work procedures and company policies to staff.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Achieved cost-savings by developing functional solutions to problems.
  • Leveraged Quickbooks skills to input and compile data from various sources.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Fort Leboeuf Senior High School
Waterford, PA
06-2000

Skills

  • Data Entry
  • Scheduling
  • Bookkeeping
  • Administrative Support

Timeline

Receptionist

Hamot Surgery Center
07.2022 - Current

Server/Prep Cook

Shirley's
10.2021 - Current

Bartender/Server

Lakeside Tavern
11.2012 - 09.2021

Office Manager of Operations

Logistics Plus/National Truckload Inc.
04.2009 - 09.2012

High School Diploma -

Fort Leboeuf Senior High School

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Renee Byrd