BRENDA LEE VELEZ AVILES

Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into the appropriate system. Handles patient prescription requests within HIPPA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.

• Handles correspondence to patients (inbound calls, chats, e-mails) and makes outbound calls to prescribers and patients as needed.
• Resolves Third Party by reviewing, gathering information, making corrections and resubmitting for information, gain override approval or otherwise resolve the Third Party Rejects,
• Provides assistance to Pharmacist, both those in the facility and those at other locations. Identifies and communicates issues to senior staff level as appropiate.

• Increased production efficiency by assembling components quickly and accurately.
• Enhanced workplace safety by maintaining a clean and organized work area at all times.
• Maintained high-quality standards with thorough inspections of assembled parts.
• Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
• Completed durable assemblies and subassemblies with hand and power tools.
• Collaborated effectively with team members to meet production targets consistently.
• Inspect and making correction as Assembly Operator for QA porpoise.

• Received inbounds calls from patients, coordinating services including Supply and Medical Equipments, Prescriptions Refills, Blood Sugar Monitoring Supplies and CPAP refills.
• Making outbound calls for Quality Control Surveys.
• Conducted regular follow-ups with clients to ensure ongoing satisfaction and address any emerging issues promptly.
• Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Knowledge: Microsoft Word, Excel , Power Point, Publisher and Access.

• Worked as an Assistant Clerk in hand with the Account Finance Department, Human Resource and Management Department. In charge of coordinating, schedule and confirming customer maintenance services.
• Professional and politely handling inbound and outbound calls with customers and suppliers.
• Additional Responsabilities: Parts, consumables sales, preparing quotes, receiving, confirming and processing customer service orders, placing orders to suppliers, receiving, and inspecting merchandise, packing list preparation, scheduling carrier pick up, preparing customer.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• My function and responsibility was to be in charge of the achievement of all documentation that concerned the Engineering Department, as well assisting the Manager and Technicians.
• Working with office and general paperwork as follow to work orders, invoices, translating and typing procedures documentation of the maintenance Department. I handle incoming calls with a very professional and polite demeanor in customer service.