Brendali DeJesus
Lancaster,PA
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Alongside securing a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
1
1
year of professional experience
Work History
Customer Care Coordinator
City of Lancaster Treasury Office
05.2023 - Current
- Contributed positively to team morale through active participation in meetings as well as offering constructive feedback.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
CPR/AED -
01.2021
CNA Certification -
01.2013
Diploma -
J.P McCaskey
445 N Reservoir St Lancaster , Pa01.2002
Skills
- Bilingual
- Office applications
- Email proficient
- CPR certified
- Customer service skills
- Communication skills
- Record keeping
- Data Entry
- Patience and composure
- Strong Organization
- Time Management
References
- FUNELLA HENSFORD, (717) 430-3716, DUI Intake Specialist
- MADDY WEEKS, (717) 381-9919, SUPERVISOR
- TANIA BOYER, (717) 538-3686, CNA
Timeline
Customer Care Coordinator
City of Lancaster Treasury Office
05.2023 - Current
CPR/AED -
CNA Certification -
Diploma -
J.P McCaskey
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