Brenda Liz Asencio Irizarry
Orlando,FL
Summary
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Cabana Bay Beach Resort
Orlando, FL
01.2024 - Current
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Delegated work to staff, setting priorities and goals.
- Attends meetings and pre-shift to ensure entire team is in the know for daily happenings within the hotel and company.
Housekeeping Dispatcher
Cabana Bay Beach Resort
Orlando
05.2023 - 01.2024
- Tracked the progress of housekeeping staff throughout the day using computer software programs.
- Communicated effectively with supervisors regarding any issues or changes in staffing needs.
- Answered incoming calls from housekeeping staff, guests and other departments to provide information and assistance.
- Coordinated with other departments such as engineering, front desk and security to ensure smooth operations.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
Room Attendant
Cabana Bay Beach Resort
Orlando, FL
03.2022 - 05.2023
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
Food Server
Panda Express
Orlando, FL
02.2020 - 08.2021
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Processed transactions using the point of sale system, handling cash and card payments accurately.
- Took food and beverage orders accurately, ensuring special dietary needs were met.
Education
Associate of Business Administration - Hotel & Restaurant Administration
Pontifical Catholic University of Puerto Rico
Mayaguez, PR07-2019
Skills
- Department coordination
- Guest Relations
- Cleaning practices
- Inventory Management
- Conflict resolution
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Housekeeping Supervisor
Cabana Bay Beach Resort
01.2024 - Current
Housekeeping Dispatcher
Cabana Bay Beach Resort
05.2023 - 01.2024
Room Attendant
Cabana Bay Beach Resort
03.2022 - 05.2023
Food Server
Panda Express
02.2020 - 08.2021
Associate of Business Administration - Hotel & Restaurant Administration
Pontifical Catholic University of Puerto Rico
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