Brenda Lu Dickens
Corpus Christi,TX
Summary
Dynamic customer service professional with a proven track record excelling in multitasking and creating personalized experiences. Adept at building rapport and enhancing customer loyalty, I leverage strong communication skills and attention to detail to boost satisfaction and drive sales in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Restaurant Hostess
Richter Tavern
09.2023 - 03.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Sales Associate
Uptown Chic Boutique
10.2017 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Sales Associate
Double R Drygoods Furnishings
04.2006 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
Associate’s Degree Fashion Merchandising - Retail
Austin Community College
Austin, TX05.1985
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Timeline
Restaurant Hostess
Richter Tavern
09.2023 - 03.2025
Sales Associate
Uptown Chic Boutique
10.2017 - 09.2023
Sales Associate
Double R Drygoods Furnishings
04.2006 - 10.2017
Associate’s Degree Fashion Merchandising - Retail
Austin Community College
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