Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

BRENDA M. CHASE

Bayard,NE
BRENDA M. CHASE

Summary

Compassionate, experienced, knowledgeable, seeking an entry-level or higher position to provide outstanding and exceptional client care as a dependable team member. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced high stress environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel and special events. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hands-on professional offering a keen understanding of data confidentiality and HIPAA regulations. Highly trained Medical Coder knowledgeable in AMA and the CMS coding rules.

Overview

10
years of professional experience
1
Certification

Work History

Community Action Health
Gering, NE

Clinical Administrative Assistant
11.2022 - 05.2023

Job overview

  • Managed physician calendar, scheduling patient appointments and procedures.
  • Scheduled appointments in accordance with facility calendar and provider availability.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Confirmed patient information, collected copays and verified insurance.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Maintained current, organized and efficient office inventories.
  • Coordinated appointments, meetings and conferences.
  • Prepared and prioritized calendars and correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Composed correspondence, reports and meeting notes.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.

Community Action Health
Gering, NE

Laboratory Manager
07.2021 - 11.2022

Job overview

  • Maintained detailed records and completed regular reports for operations, accounting and human resources needs.
  • Managed equipment, building areas and inventory to keep facility running at peak levels.
  • Maintained compliance with laboratory, company and legal regulations.
  • Defined priorities, delegated tasks and planned workflow for laboratory personnel.
  • Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
  • Managed supply purchasing, restocking and inventory tracking as part of $[Amount] yearly budget.
  • Established and managed quality control program covering laboratory activities.
  • Conferred with scientists regularly to understand and meet specific needs.
  • Coordinated recruitment, paperwork and payments for laboratory participants.
  • Oversaw subject preparation for [Type] experiments and maintained strict safety standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.

Zeilinger Law Office
Grant, NE

Legal Assistant
01.2013 - 07.2017

Job overview

  • Handled telephone calls, meeting plans and conference organization requirements.
  • Filed clients' legal documents in relevant courts for processing.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys.
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
  • Participated in client interviews, observed questioning process and documented information.
  • Provided administrative support to boost firm's document production and legal correspondence.
  • Conducted thorough research and review of case information to assist attorneys.
  • Drafted legal complaints, summonses and interrogatories.
  • Liaised between attorney and outside counsel, exchanging information.
  • Redacted confidential information from legal documents on case-by-case basis.
  • Oversaw legal team appointments, hearings and depositions schedules.
  • Conducted research and analyzed documents to prepare findings and formulate alternatives.
  • Prepared and processed expense reports for reimbursing attorneys.
  • Followed risk and compliance policies and procedures to promote business activities.
  • Recorded judicial decisions, legal articles and legal codes.
  • Organized legal documents in company filing systems and databases.
  • Responded to client calls and inquiries to deliver applicable information.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Drafted motions, briefs and other legal documents.
  • Created and updated case management and client account databases.
  • Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
  • Processed closing documents and transactional documents for legal review.
  • Organized and prepared case exhibits and evidence for trial.
  • Met with clients and attorneys to discuss case details and evidence.
  • Organized and executed court calendar with daily cases and supervisor meetings.
  • Performed extensive research to prepare for court cases and gathered pertinent case information.
  • Contacted witnesses and scheduled interviews and evaluations.
  • Organized exhibits and arguments to present evidence on behalf of clients.
  • Filed pleadings and appeals with court clerks to expedite trial proceedings.
  • Delivered subpoenas and coordinated law office activities.
  • Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
  • Booked travel arrangements for firm attorneys and support staff.
  • Drafted witness declarations and pretrial statements.
  • Stayed abreast of changes in legislative and regulatory guidelines.
  • Called witnesses to give testimonies during court hearings.

Perkins County Health Services

Certified Nursing Assistant & Medication Aide

Job overview

  • Welcov Communities (Long Term & Assisted Living), as: Indian Hills Manor, Lantis Enterprise)
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted residents in preparing for activities and social programs.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Documented activities and recorded information in EMR system.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Banner Health Hospital & Home

EMERGENCY ROOM TECHNICIAN & EMT

Job overview

  • Health-Ogallala
  • Impact Staffing Agency, Plains Health
  • Provide care to patients under the direction of the staff RNs and providers within the scope of care assigned by the facility including:
  • Phlebotomy & Specimen Collection (including Neonates & Geriatrics)
  • Provide Drug Tests and Legal Collections
  • EKGs & EEGs
  • Splinting & assisting with wound care, stitching, and excising abscesses
  • Assist with OB & Gyn procedures including SANE & rape collections
  • CPR
  • Clerical Duties
  • Vital Signs
  • Patient Transport
  • Room Cleaning & Supplies
  • Patient Sitting & Psychiatric Safety
  • Other care as allowed under the scope of an EMT and Nursing Assistant
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Stocked and replenished patient care areas with appropriate supplies.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Collected blood samples for lab analysis to diagnose disease or screen for health problems.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
  • Maintained appropriate inventory levels and replenished treatment areas.
  • Triaged patients to award priority to patients with more severe complications.
  • Conducted patient assessments under supervision of staff nurses and physicians.
  • Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
  • Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Supported nursing staff in day-to-day operations.
  • Offered information, support and comfort to patient families.
  • Attended training to validate or refresh basic professional skills.
  • Greeted, guided and offered assistance to patients and visitors.
  • Restocked supplies and cleaned equipment between patients.
  • Performed basic, non-invasive medical assistant duties.
  • Monitored health and well-being of clients and reported significant health changes.
  • Used wheelchairs to transport patients around facility and to and from vehicles.
  • Received blood and bodily fluid samples and passed to employees
  • Built strong and trusting rapport with clients and loved ones.
  • Assisted administrative departments with paperwork, errands and other clerical duties.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Worked on variety of projects to provide supplemental support to unit staff and enhance department.
  • Pulled and organized file charts, placing appointment reminder calls to patients.
  • Collected and compiled data to document performance or assess program quality.
  • Organized work orders, maintenance repairs and other administrative duties.
  • Escorted patients before and after surgical procedures.
  • Assisted employees in scheduling computer and phone updates.
  • Liaised with healthcare teams to deliver and manage care in patient homes.

Regional West Health Services

EKG & EEG TECHNICIAN

Job overview

  • Garden County
  • Mitchell Care Center
  • Provide care to ensure residents maintain the highest levels of function of ADLs utilizing preventative and restorative plans as outlined by procedure, policy and care plans
  • Pass medications according to regulations of facilities and State
  • Great Plains Health
  • Prepare patients and perform EKGs in an outpatient, pre-admit, emergency and critical care setting as well as perform phlebotomy
  • Prepare patients and perform neurological EEGs in an inpatient and outpatient setting.
  • Performed equipment diagnostics, troubleshooting and evaluations.
  • Attached electrodes to patients' bodies and recorded electrical impulses from heart to perform EKGs.
  • Administered continuous and 12-lead electrocardiogram monitoring.
  • Updated patients' records with readings taken from heart monitors or EKGs.
  • Prepared patients for procedures by explaining process and obtaining consent from patient.
  • Cleaned and maintained heart monitors and EKG machine to remove dirt from electrodes for accurate measurements.
  • Maintained medical supplies and equipment needed to provide patient care.
  • Reviewed patient information to determine normal and abnormal heart patterns.
  • Collected specimens of blood or other fluids from patients for testing purposes.
  • Monitored patients on telemetry by computer or transtelephonically.
  • Compared posted strips to previous strips to notify nursing staff of drastic changes.
  • Monitored patient conditions during surgery by observing EKG readings and other vital signs.
  • Discharged patients from system by creating discharge letters and reports for physicians and office staff.
  • Guided junior staff on how to compare and interpret rhythm strips.
  • Conducted qualitative analysis of records to verify accuracy, internal consistency and correlation of recorded data.
  • Implemented and developed workflow planning procedures regarding health and safety protocols.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Communicated test or assessment results to medical professionals.
  • Monitored patients' blood pressure and heart rates before, during and after procedures.
  • Calibrated, troubleshot or repaired equipment and corrected malfunctions.
  • Assisted in training technicians, medical students or other staff members.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Adjusted settings or positions of medical equipment.
  • Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
  • Compared measurements of heart wall thickness and chamber sizes to evaluate conditions and identify abnormalities.
  • Performed ultrasounds to diagnose heart conditions and vascular problems.

Regional Medical Center, Regional West Health Services, Garden County, Community Action Health

MEDICAL ASSISTANT

Job overview

  • (Reproductive Health, Clinical Health Services, Administration)- Gering Nebraska
  • Provide clinical and urgent care to patients of all ages including:
  • Injections of immunizations & allergy shots, pain medication, insulin, birth control and anti-emetics
  • Vital signs & record keeping including child development growth records
  • Triage
  • Medication reconciliations, call in orders & refills to the pharmacy, submit pre-authorizations for procedures and medications, coordinate patient care to higher level providers or oxygen & home care & submit referrals
  • Coordinate radiology & laboratory orders or complete phlebotomy & specimen collection
  • Assist with OB/Gyn procedures
  • Assist with acupuncture
  • Keep accurate records of samples and narcotics
  • Complete EKGs & other procedures
  • Clean rooms & maintain supplies
  • Assist with sutures & excisions
  • Assist with & prepare patients for minor surgical procedures (vasectomy, toe nail extraction, skin biopsy, & mole removal (including freezing)
  • Ear wax and foreign object removal
  • Emergency eye care and eye wash
  • Bandage changes & general wound care
  • Provide respiratory care including Nebulizers, Inhalers, & CPAP
  • Any other duties necessary as needed per complaint/problem
  • Assist with all aspects of Reproductive Health and Family Planning
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.

Education

Mid-Plains Community College

EMT
01.2005

ARGOSY UNIVERSITY

Psychology from Psychology & Sociology
01.2003

MID PLAINS COMMUNITY COLLEGE

Medication Aide
01.1999

University of South Carolina

Grant Writing

Pima Medical Institute

Associates of HealthCare Administration

AAPC

Associate of Science from Medical Billing And Coding

Skills

  • Post Surgical & Rehabilitation Experience
  • Point of Care Training – Glucometers, INR/PT and STAT Cardiac analyzers
  • Experience with several computerized applications : McKesson, SafeTrace, NexGen, T-Systems, Point of Care, etc
  • Experienced Phlebotomist
  • EEG & EKG Training
  • Ryan White
  • Charting and Clinical Documentation
  • Multi-Line Phone Operations
  • Detail-Oriented
  • Taking Client Histories
  • Critical Thinking
  • Customer Service
  • Technologically Savvy
  • Office Management
  • Family Law Familiarity
  • Westlaw and LexisNexis
  • MS Office Proficient
  • Verbal and Written Communication
  • Legal Terminology
  • Correspondence and Legal Forms Drafting
  • Relationship Building
  • Document Management
  • Government Forms
  • Treatment Documentation
  • Medical Billing Processing
  • Certified Professional Coder
  • DRGs Patient Assignments
  • Insurance Billing
  • Medical Terminology
  • Microsoft Excel
  • ICD-9 Coding
  • Medical Translation

Certification

EMT Instructor Training PALS Training PEEPS Training Burn Care Training Car Seat Safety Training Advanced Alzheimer’s & Geriatric Education

Timeline

Clinical Administrative Assistant

Community Action Health
11.2022 - 05.2023

Laboratory Manager

Community Action Health
07.2021 - 11.2022

Legal Assistant

Zeilinger Law Office
01.2013 - 07.2017

Certified Nursing Assistant & Medication Aide

Perkins County Health Services

EMERGENCY ROOM TECHNICIAN & EMT

Banner Health Hospital & Home

EKG & EEG TECHNICIAN

Regional West Health Services

MEDICAL ASSISTANT

Regional Medical Center, Regional West Health Services, Garden County, Community Action Health

Mid-Plains Community College

EMT

ARGOSY UNIVERSITY

Psychology from Psychology & Sociology

MID PLAINS COMMUNITY COLLEGE

Medication Aide

University of South Carolina

Grant Writing

Pima Medical Institute

Associates of HealthCare Administration

AAPC

Associate of Science from Medical Billing And Coding

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