Brenda M. Espino
Everett,WA
Summary
I am an adaptable professional with 15+ years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. I am aiming to leverage my abilities to successfully becoming part of your company. Currently working for another company as a medical interpreter, I gained my certification through the DSHS as a Medical Interpreter so I am looking to join the workforce to gain more real-world experiences. I have the ability to complete tasks on time in both individual and team settings. I am dependable and reliable, ready to learn and grow with your company. I am also a dedicated individual who successfully facilitates communication between people of different cultures and backgrounds. I bring a wealth of knowledge and experience to organizations requiring interpretation and translation services. I am very committed to providing excellent quality service and results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Spanish Medical Interpreter
Interpreting Works- IW (L&I Worker's Compensation)
11.2022 - Current
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Followed Ethical codes to protect the confidentiality of the patient's medical information,
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Attended training programs approved by DSHS to improve professional knowledge and interpretation skills.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Contributed to a 20% decrease in appointment delays by efficiently interpreting complex medical terminology for non-English speaking patients.
- Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
Bakery Manager/ Bakery District Trainer/ Clerk
QFC
04.2019 - Current
- Provided excellent Customer Service by addressing concerns promptly and professionally, resulting in repeat business.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
Deli Manager
QFC
11.2007 - 12.2018
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Enhanced customer satisfaction by maintaining high-quality standards for services and deli products. our goal was to always Make it Right!
- Trained new hires in Customer Service, food handling, and safety protocols to boost knowledge and performance.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised, and evaluated deli staff to align compliance with health and safety regulations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Maximized team productivity by expertly delegating tasks to our deli team.
Customer Service/ Checker
Safeway
03.2007 - 11.2007
- Made sure customers always found what they were looking for and left the store highly satisfied
- Rang up groceries and other goods.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Directed customers on methods to obtain refunds, returns, and exchanges.
- Continuously updated knowledge of store policies, procedures, and promotions, ensuring accurate information dissemination to customers.
- Received multiple commendations from supervisors for exceptional work ethic, punctuality, and commitment to teamwork goals.
Activities Coordinator
Marriott Vacation Time
12.2006 - 03.2007
- Attended to customer needs, responding to questions, complaints, and escalations.
- Supervised and coordinated the activities in the resort and performed daily tasks.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
Education
Diploma - Law and Political Science
Alas Peruanas
Lima, Peru12.2005
Certification - English
ICPNA
Lima, Peru2003
High School Diploma -
Centro Base San Juan
Lima, Peru12.2002
Skills
- Compliance Requirements
- Service Quality
- Work Planning and Prioritizing
- Teamwork and Collaboration
- Customer Retention and Excellent Customer Service
- Calm and Pleasant Demeanor
- Safe Handling Standards
- Customer Inquiries
- Employee Scheduling
- Food Management
- Fluent Spanish
- Empathy and Sensitivity
Certification
Certified Spanish Medical Interpreter
State of Washington Department of Social and Health Services (DSHS)
10/21/22
Timeline
Spanish Medical Interpreter
Interpreting Works- IW (L&I Worker's Compensation)
11.2022 - Current
Bakery Manager/ Bakery District Trainer/ Clerk
QFC
04.2019 - Current
Deli Manager
QFC
11.2007 - 12.2018
Customer Service/ Checker
Safeway
03.2007 - 11.2007
Activities Coordinator
Marriott Vacation Time
12.2006 - 03.2007
Diploma - Law and Political Science
Alas Peruanas
Certification - English
ICPNA
High School Diploma -
Centro Base San Juan
Certified Spanish Medical Interpreter
State of Washington Department of Social and Health Services (DSHS)
10/21/22
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