Brendamar N. Iuta

• Mentored junior staff members, providing guidance and support that fostered professional growth and development.
• Enhanced client satisfaction by addressing concerns and resolving issues in a timely manner.
• Ensured adherence to company policies and procedures while maintaining exceptional levels of client service standards.
• Maintained accurate records of client interactions through diligent documentation practices that allowed seamless information transfer among colleagues when needed.
• Developed strong relationships with clients, fostering trust and loyalty that resulted in repeat business.
• Streamlined communication channels for improved efficiency and quicker issue resolution.
• Created clear expectations for the team, resulting in consistent high-quality service delivery to clients.
• Delegated tasks according to individual strengths, optimizing skill utilization and overall team performance.
• Implemented process improvements based on client feedback, ensuring continuous enhancement of services offered.
• Reduced response times by implementing efficient workflows and prioritizing tasks effectively.
• Utilized data-driven insights from performance metrics analysis for informed decision-making aimed at driving better results.
• Developed strategies to streamline internal processes, leading to increased productivity within the team.

Ability to serve as a positive mentor for adults with mental illness needing assistance with daily living skills and community acceptance. Teach residents activities of daily living skills, such as cooking. Personal grooming, and interpersonal relationship communication skills. Respond to emergency situations according to MHK policies. Report any incident immediately to supervisor and complete incident report according to MHK policy. Plan and provide social, recreational, educational, and/or vocational activities that are appropriate and aligned with the residents' interests. Assist with on-going household operations such as shopping, chore, planning residential maintenance, and related safety, health and sanitation measures. Monitor and report any plumbing, electrical, safety or carpentry problems; and arrange for repairs and upkeep as indicated. Empowers consumers with the recovery model process of change through improvement of their health and wellness, to live a self-directed life, and to strive to reach their full potential. Approaches consumers with dignity and respect and encourages consumers to develop their strength, needs, abilities and preferences, in a nonlinear process that is based on growth, occasional setbacks, and learning from experience. Assist residents in the attainment of mutual service plan goals and objectives and communicates with the resident's case manager. Clinical Documentation in consumer's records including Progress notes related to service plan. Summaries, service plans, and required forms, Documents in clinical records according to MHK policy, including timely entry, and Document in clinical and report to supervisor when a resident is behaving in a manner inconsistent with the resident's baseline behavior. Assist residents in the attainment of mutual service plan goals and objectives and communicates with the resident's case manager. Progress notes related to service plan. Summaries, service plans, and required forms. Documents in clinical records according to MHK policy, including timely entry, and accurate portrayal of services. Resident Supervision Provide care and supervision of always knowing whereabouts of residents. Reinforcing appropriate behavior on or off the premises. Handling crisis situations. Document in clinical and report to supervisor when a resident is behaving in a manner inconsistent with the resident's base line behavior.

Medication Monitoring. As appropriate to the level of care, observes residents' self-administration of medication, and documents medication adherence according to MHK policy. Participates in clinical supervision with a MHK mental health professional and monitored by the qualified mental health professional discussing clinical issues. Recovery from mental illness toward independent levels of care. Appropriateness of the service and service effectiveness as reflected by the person, served meeting his or her individual goals. Ethical/legal aspects including boundaries. Clinical documentation issues identified through ongoing compliance review. Cultural competency issues Model fidelity, when implementing evidence-based practices. Adheres to and maintain current knowledge of MHK code of conduct/ethics, applicable federal and state laws and regulations, accreditation and MHK policies and procedures. Reports and/or resolves issues of non-compliance. Is flexible and open to new ideas. Creates/ supports new initiatives. Assists others. Exhibits optimism in adapting to change. Seeks opportunities to try new ways of, doing things. Begins projects with the end in mind. Uses current MHK transparent communication model. Keeps others informed. Writes and speaks clearly, concisely, and effectively. Uses active listening. Genuinely strives to understand other viewpoints first before speaking. Respects differing viewpoints. Offers opinion, solutions and decisions for individual programs that are aligned with the mission, values, and goals of the greater MHK organization. Holds self and others accountable for business functions. Complies with MHK work rules, and corporate compliance policy. Is proactive to create, adapt and develop services that are responsive to customer needs/ expectations. Maximizes customer satisfaction, depression, to life-l long, serious mental illness; e.g, schizophrenia; bi-polar disorders; and behaviors that may involve psychosis (i.., hearing voices; visual hallucinations; delusions, etc.). To facilitate stressful situations and emotional conflicts with persons served and other stakeholders as part of your job, working towards competencies in providing services for dually diagnosed individuals. Desirable characteristics include tolerance in crisis or stressful situations; able to work as part of; e team, good interpersonal and problem-solving skills; flexibility; good oral written and communication skills. To assist people with psychiatric disabilities ranging from transitional issues such as anxiety and depression, to life- -long. serious mental illness.