Results-driven hospitality professional prepared to excel in dynamic settings. Proven track record of maintaining smooth operations and enhancing customer experiences. Known for team collaboration and adaptability, with expertise in time management and interpersonal communication.
Responsible for daily execution of venues. Ensures safety for both guests and performers. Manages venue production schedule. Knowledge of all Universal Orlando Properties. Works in collaboration with various other departments to ensure venue and event success. Entertains guests during all Marquee events while upholding the safety standards set forth by Universal Orlando’s Standard Operating Procedures. Maintains show quality of all events happening within the park. Maintains safety guidelines for all guests and performers riding floats during parade.
Designed and facilitated immersive gaming experiences for diverse groups. Developed engaging narratives and puzzles to enhance participant satisfaction. Trained and mentored new Game Masters on operational procedures and best practices. Monitored gameplay to ensure adherence to rules and safety protocols. Collaborated with team members to refine game mechanics and enhance player engagement.
Organized and kept track of inventory with Microsoft Excel. Packaged and shipped products around the world. Cleaned and organized the warehouse as inventory was delivered. Inspection of inventory upon delivery.
Maintained a fast and clean kitchen in a well established, fast paced, restaurant.
Performed cash outs for servers and bartenders, counted registers, and maintained payroll. Greeted and seated guest as a host. Assisted servers with food delivery and cleanup.