BRENDAN ADAME-TOWERS
Henderson,NV
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Club Attendant
South Shore Country Club
Henderson, NV
07.2019 - Current
- Greeted and welcomed guests upon their arrival at the club.
- Provided excellent customer service to all members and guests of the club.
- Maintained a clean, safe, and orderly environment throughout the club facility.
- Assisted with special projects as needed by management team.
- Managed inventory of supplies and equipment used by staff members.
- Resolved complaints or issues raised by members or guests in a timely manner.
- Trained new employees on proper protocols related to their duties as Club Attendants.
- Adhered to health and safety standards set forth by local authorities while on duty at the facility.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stocked service stations with ice, napkins and straws.
- Made friendly conversation with customers to provide enjoyable bar experience.
Fine Dining Server
The Westin Lake Las Vegas Resort & Spa
Henderson, NV
08.2013 - Current
- Provided menus, explained daily specials, and answered questions about menu items.
- Took orders for food and beverages in a professional manner.
- Delivered food and drinks from kitchen or bar areas to dining room tables.
- Checked back with customers to ensure satisfaction with each course.
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Communicated regularly with kitchen staff regarding order status updates.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stocked service areas with supplies during slow periods.
Server
Millers Ale House Bar and Grill
Las Vegas, NV
06.2016 - 01.2017
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Wahoo's Fish Taco
Henderson, NV
09.2014 - 06.2016
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
Education
High School Diploma -
Basic Academy Of Int'l Studies High School
Henderson, NV06-2012
Skills
- Team player attitude
- Staff Training
- Relationship Building
- Detail Oriented
- Exceptional customer service
- Adaptive Learning
Certification
- B-EMT certification; Community Ambulance - March 2023
- National Registry Certification - March 2023 #E3736425
- BLS certification - November 2022 #235411452931
Timeline
Club Attendant
South Shore Country Club
07.2019 - Current
Server
Millers Ale House Bar and Grill
06.2016 - 01.2017
Server
Wahoo's Fish Taco
09.2014 - 06.2016
Fine Dining Server
The Westin Lake Las Vegas Resort & Spa
08.2013 - Current
High School Diploma -
Basic Academy Of Int'l Studies High School
- B-EMT certification; Community Ambulance - March 2023
- National Registry Certification - March 2023 #E3736425
- BLS certification - November 2022 #235411452931
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