BRENDAN BRADY
Greensboro,NC
Summary
Dynamic professional with extensive experience at Old Dominion Freight Line, Inc., excelling in SQL database management and agile project coordination. Achieved a 75% increase in new hire retention while enhancing operational efficiency and customer relationships. Proven ability to analyze complex data and lead teams towards successful outcomes.
Overview
11
11
years of professional experience
Work History
Manager - Billing Services Automation
Old Dominion Freight Line, Inc.
Thomasville, NC
04.2024 - Current
- Increased New Hire retention rate by 75%
- Increased production metrics by 40%
- Supported customers in improving data quality and automation, reducing labor costs by 12%
- Used SQL and Microsoft Office Suite to analyze and present complex data
- Coordinated agile development projects internally and with external vendors
- Developed and maintained relationships with customers and suppliers through account development.
Supervisor - Billing Services Automation
Old Dominion Freight Line, Inc.
Thomasville, NC
10.2023 - 04.2024
- Used SQL and Microsoft Office Suite to analyze and present complex data
- Trained new staff on operational procedures and best practices for efficiency.
- Conducted performance evaluations and provided constructive feedback to team members.
- Coordinated agile development projects internally and with external vendors
- Developed and maintained relationships with customers and suppliers through account development.
Workflow Coordinator - Billing Services Automation
Old Dominion Freight Line, Inc.
Thomasville, NC
05.2022 - 10.2023
- Nominated for and earned Service 2.OD Award for process automation, reducing production costs by 2%.
- Coordinated workflow processes to enhance operational efficiency and streamline communication among team members.
- Monitored project timelines and deadlines, ensuring timely completion of tasks and adherence to schedules.
- Supported implementation of new software tools, facilitating user adoption and improving task management efficiency.
- Analyzed workflow data to identify trends, aiding in decision-making processes for future projects and initiatives.
Bill Entry Specialist
Old Dominion Freight Line, Inc.
Thomasville, NC
09.2014 - 05.2022
- Maintained production metrics in the top 10% of the department.
- Reduced errors in data entry by implementing a thorough double-checking system.
- Played a key role in maintaining customer satisfaction by ensuring accurate data entry and invoicing.
- Managed data entry processes to ensure accurate and timely information capture.
Education
Bachelor of Arts - Political Science
University of North Carolina At Chapel Hill
Chapel Hill, NC06-2010
Skills
- SQL databases proficiency
- Microsoft office suite proficiency
- Agile product lifecycle management
- Agile development environment
- RPG development
- Java development
Accomplishments
- Managed team of 70 staff members.
- Achieved Service Award through effectively helping with automating an operation process.
- Increased new hire retention by 75%.
- Reduced departmental OR by 10%.
Languages
Spanish
Limited Working
Timeline
Manager - Billing Services Automation
Old Dominion Freight Line, Inc.
04.2024 - Current
Supervisor - Billing Services Automation
Old Dominion Freight Line, Inc.
10.2023 - 04.2024
Workflow Coordinator - Billing Services Automation
Old Dominion Freight Line, Inc.
05.2022 - 10.2023
Bill Entry Specialist
Old Dominion Freight Line, Inc.
09.2014 - 05.2022
Bachelor of Arts - Political Science
University of North Carolina At Chapel Hill