Brendan Brownfield
Alachua,FL
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
9
9
years of professional experience
Work History
IT Support Specialist
US ARMY, Active Duty/Florida National Guard
11.2014 - 07.2023
- Managed soldiers in an everyday help desk environment
- Assisted in monthly maintenance of over 250 computers.
- Created user accounts and assigned permissions using Active Directory
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Provided superior customer service
Parts Counter Person
JLE / AG Pro
06.2020 - 02.2022
- Promoted and sold products and services to meet customer needs
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Assisted customers with diagnosing problems for equipment and purchasing necessary replacements.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained extensive understanding of common problems and methods for repair.
- Supported mechanics by searching for, and ordering parts based on the piece of equipment being worked on
- Restocked all parts inventory as it arrived onsite
Activities Director / Facilities Manager
Camp Anderson Anchored, Christian Retreat
02.2022 - 10.2023
- Organized and coordinated activities for summer camp and all retreat season events
- Managed/designated staff and trained them to be proficient in instructing their assigned event(s)
- Responsible for maintaining the pool to code
- Responsible for camp’s water filtration system
- With a background in IT, provided help desk support for all computers/workstations on property
Education
Columbia High School
Lake City, FL2013
Skills
- Active Directory
- Help Desk
- Windows
- Software Troubleshooting
- Computer Networking
- Organizational Skills
- Superior Customer Service
- Critical Thinker
- Time Management
- Leadership
- Self-Motivated
Timeline
Activities Director / Facilities Manager
Camp Anderson Anchored, Christian Retreat
02.2022 - 10.2023
Parts Counter Person
JLE / AG Pro
06.2020 - 02.2022
IT Support Specialist
US ARMY, Active Duty/Florida National Guard
11.2014 - 07.2023
Columbia High School
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