Brendan Buckley
Summary
Proven professional with extensive experience as a Content Moderator for Self-employed and an Online English Tutor at Self Empowerment Through Education. Excelled in enhancing platform safety and user experience through critical analysis and cultural awareness. Demonstrated reliability and a flexible schedule, achieving significant improvements in content accuracy and educational outcomes.
Overview
5
5
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Content Moderator
Self-employed
02.2022 - 10.2024
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Reduced response time for content review, ensuring a safer online environment for users.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Drove accuracy of content through careful proofreading and fact-checking.
- Edited and reviewed content for grammar, spelling and punctuation.
- Optimized resource allocation during peak times through effective workload prioritization amid tight deadlines.
Virtual Assistant
Self-employed
03.2020 - 09.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Organized and managed team tasks using Trello and Asana.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Implemented proactive approach to problem-solving, addressing potential issues before they impacted workflow.
- Maintained strict confidentiality of sensitive information, ensuring trust and reliability in client relationships.
- Enhanced team productivity with introduction of collaborative project management tool, facilitating smoother task allocation and follow-ups.
Online English Tutor
Self Empowerment Through Education
06.2023 - 08.2024
- Interacted positively with individuals from different backgrounds, all levels of language experience and with variety of learning disabilities.
- Promoted a positive online learning environment by fostering respectful and inclusive interactions between students.
- Applied in-depth understanding of course materials and tutoring tactics to help new students.
- Developed customized study plans for each learner based on their individual needs and goals, leading to improved outcomes.
- Adapted lesson plans for various skill levels, ensuring comprehensive understanding of English language concepts.
Education
High School Diploma -
The Gow School
South Wales, NY 09.2006 - 05.2010
Skills
- Cultural awareness
- Patience and tolerance
- Content management
- Assertiveness
- Online research
- Microsoft office
- Social media
- Relationship building
- Critical analysis
- Flexible schedule
- Fact-checking
- Reliability
Accomplishments
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved higher sales through effectively helping with education of the products and how to commutate what the products benefits are to the customer.
- Earned trusted status with The Gow School, consistently being called upon to meet special student requirements.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- First Aid Certification - American Red Cross.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Languages
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Cooking
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
- Crafting and DIY Projects
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Martial Arts
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Volunteering
- Outdoor Recreation
- Hiking
Timeline
Online English Tutor
Self Empowerment Through Education
06.2023 - 08.2024
Content Moderator
Self-employed
02.2022 - 10.2024
Virtual Assistant
Self-employed
03.2020 - 09.2024
High School Diploma -
The Gow School
09.2006 - 05.2010
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