Brendan Cates
Ponte Vedra Beach,FL
Summary
Results-driven professional with a proven track record in enhancing customer satisfaction and streamlining operations at Capitol Glass & Aluminum. Demonstrates expertise in inventory management and excels in fostering cross-functional teamwork, consistently exceeding customer expectations through exceptional service and effective communication. Recognized for adaptability and commitment to excellence, aiming to leverage these skills to drive operational success in future roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Juicer
Main Squeeze & Juice co.
Jacksonville, FL
11.2022 - Current
- Kept up with customer orders while maintaining product safety standards.
- Excelled in delivering top-notch customer service.
- Resolved inventory shortages.
- Maintained accurate records of all juices prepared each day.
- Adhered to all safety protocols while using sharp knives or blades near the juicers.
- Cleaned and sanitized juicer, containers, and food preparation areas.
- Inspected fruit for quality prior to use in juice blends.
- Stored finished juices in appropriate containers and refrigerated them promptly.
- Maintained accurate records of inventory levels and restocked supplies as needed.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Assistant Manager
Capitol Glass & Aluminum
Jacksonville, FL
06.2021 - 06.2022
- Implemented innovative processes to optimize the shower enclosure division.
- Oversaw customer-facing and internal projects.
- Boosted sales of shower enclosures.
- Designed and executed new business workflows.
- Enhanced operational efficiency by optimizing existing processes.
- Optimized logistics for efficient order tracking and customer appointment scheduling.
- Cultivated and sustained vendor relationships.
- Oversaw the complete procurement process of materials.
- Developed Excel tools to manage inventory efficiently.
- Coordinated client bookings for quotes and installation services.
- Ensured timely resolution of payment discrepancies for customers.
- Ensured smooth operation by managing conflicts in communication flow, labor allocation, material provision and payment processes.
- Proposed or approved modifications to project plans.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated with other departments to ensure smooth flow of operations.
- Assigned work and monitored performance of project personnel.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Desk
Ponte Vedra Ymca
Ponte Vedra Beach, FL
08.2015 - 03.2021
- Voted Top Performer in 2016.
- Delivered excellent service to all members, guests, and program participants.
- Interview and tour prospective members; sell memberships.
- Worked efficiently and energetically to resolve customer issues.
- Ensure safe and clean environments throughout the facility.
- Schedule appointments with our trainers and massage therapists.
- Close and lock down the facility until.
- Trained and mentored new employees.
- Communicated with patients with compassion while keeping medical information private.
- Cooperated with other departments to ensure smooth workflow throughout the office.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified theneeds of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed routine maintenance and repair.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Gym Assistant
Ponte Vedra Ymca
Ponte Vedra Beach, FL
08.2015 - 03.2019
- Maintained a safe and clean environment
- Properly instructed exercise equipment
- Scheduled members to have appointments with personal trainers
- Resolved issues and conflicts of interest
Rockwall Coordinator / Birthday Planner
Ponte Vedra Ymca
Ponte Vedra Beach, FL
01.2017 - 01.2019
- Coordinated with staff for monthly scheduling
- Inspected and tested equipment weekly
- Communicated with staff daily
- Organized parties of 15-20 people
Bagger / Cashier
Winn Dixie
Ponte Vedra Beach, FL
01.2012 - 07.2015
- Appropriately fill bags in a timely manner
- Mop and wipe down register / station
- Assist customers to their cars and needs
- Efficiently and effectively scan and enter all products in a timely manner
Education
St Johns River Community College
12.2024
High School -
Ponte Vedra High School
Ponte Vedra Beach, FL05.2015
Skills
- Accountability
- Award-Winning Customer Service
- Proactive Learner
- Customer focused
- Time management proficiency
- Adaptability and resilience
- Strong communication
- Customer-oriented
- Effective Communication
- Exceptional customer service
- Cross-functional teamwork
- Work order interpretation
- Inventory management expertise
Certification
- Microsoft Outlook Certification
- Microsoft Excel Certification
- Microsoft Power Point - completing course
Accomplishments
- 2016 Top Performer YMCA Ponte Vedra
Timeline
Juicer
Main Squeeze & Juice co.
11.2022 - Current
Assistant Manager
Capitol Glass & Aluminum
06.2021 - 06.2022
Rockwall Coordinator / Birthday Planner
Ponte Vedra Ymca
01.2017 - 01.2019
Front Desk
Ponte Vedra Ymca
08.2015 - 03.2021
Gym Assistant
Ponte Vedra Ymca
08.2015 - 03.2019
Bagger / Cashier
Winn Dixie
01.2012 - 07.2015
- Microsoft Outlook Certification
- Microsoft Excel Certification
- Microsoft Power Point - completing course
St Johns River Community College
High School -
Ponte Vedra High School
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