Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
BRENDAN CLARADY

BRENDAN CLARADY

Bryan,TX

Summary

With over 4 years of experience in new home sales and 6 years in customer service positions, I am a passionate and customer-oriented sales professional. Working with a diverse team, our goal is to provide personalized and high-quality services to our clients, helping them find their dream homes. I utilize my online marketing skills to generate leads, showcase properties, and communicate with potential buyers across various platforms. My construction and retail knowledge keeps me updated on market trends, enables me to negotiate contracts, and successfully close deals. My ultimate mission is to build lasting relationships with customers and partners while contributing to their growth and success.

Overview

12
12
years of professional experience

Work History

New Home Sales Consultant

Reece & Avonley Homes
03.2023 - Current
  • Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
  • Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
  • Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
  • Developed strong relationships with potential buyers through excellent communication and customer service skills.
  • Utilized CRM software to track buyer information and preferences, tailoring communication efforts for maximum effectiveness.
  • Handled objections from potential buyers effectively addressing concerns related to pricing, location or design features, enhancing chances of a successful sale.
  • Provided ongoing support and guidance to buyers as they navigated financing options, inspections, appraisals, and other aspects of the purchase process.
  • Increased new home sales by conducting thorough market research and implementing effective sales strategies.
  • Delivered engaging presentations to prospective buyers and real estate firms to showcase home features and benefits, resulting in higher conversion rates.
  • Generated leads by participating in industry events, networking opportunities, and utilizing social media marketing techniques.
  • Facilitated open house events showcasing available properties while addressing visitor inquiries promptly and professionally.
  • Maintained detailed knowledge of local real estate market trends ensuring accurate advice regarding property values and investment opportunities.

New Home Sales Professional

Palm Harbor Homes
11.2022 - 03.2023
  • Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Increased sales revenue by identifying and targeting high-potential markets and customer segments through the utilization of social media.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
  • Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
  • Optimized lead generation processes by implementing data-driven prospecting methods, increasing pipeline quality and quantity.

New Home Sales Executive

DR Horton Home Builder
09.2020 - 09.2022
  • Results-driven sales professional with 2 years of experience as a top sales performer in the new home real estate market
  • Possess exceptional time management, communication, and relationship building skills
  • Continually looking for ways to increase overall sales by engaging customers, refining strategies, and increasing teamwork with sales, title, mortgage, and construction teams
  • Utilize extensive experience as a customer relationship advocate seeking to leverage skills in customer relations and communication to establish and maintain business relationships and meet sales goals
  • Maintain an exceptional model home to enhance and exhibit the representation of homes and set the expectation of vigilant communication from contract to close
  • Advocate the value of utilizing the various promotions and events through selecting the in-house lender, bringing in more business to the corporation and, more importantly, customer satisfaction
  • Achieve optimal contract arrangements by determining options, upgrades, and promotions that suits each client’s unique financial and current living situation
  • Promote, network, and perform presentations to source new leads at real estate offices, local government buildings and community events
  • Construct and maintain accurate and explicative marketing, inventory, and traffic reports to further support strategic processes, gain rapport and sustain clear and concise product information.

Banquet/Event/Restaurant Captain

Pebble Creek Country Club
07.2017 - 09.2020
  • Effectively communicate and adhere to Pebble Creek’s Culture & Vision
  • Cultivate and maintain lasting relationships with country club members, guests, management, and fellow employees
  • Successfully communicate and overcome member objections while sourcing and upselling events
  • Promptly resolve guest complaints to deliver superior service & encourage repetitive business
  • Establish and manage schedules to keep all shifts properly staffed
  • Provide training and mentoring to all banquet employees, servers and staff in preparation, execution, and post event expectations in adherence to quality standards
  • Manage teams of 3-25, during formal and informal events ranging from 10-500 people
  • Collaborate with Executive chefs, department heads, and Golf Pros in order to secure a timely and efficient structure of sales and service
  • Deliver support while networking with fellow employees and management across multiple departments, including private events, member events, and day to day bar and grill operations.

Fine Dining Server

La Riviera Restaurant & Bakery
02.2015 - 12.2015
  • Led the service team in organizational and strategic expectations to ensure superior customer experience
  • Maintained focus on customer driven upselling, and efficiency-based practices to create a flow of service with minimum bottlenecks in the service line
  • Aligned parings of wine in accommodation to guest preferences
  • Trained in wine and liquor service to provide positive experience to all guests
  • Built relationships with recurrent customers, staff, and management.

Retail Sales Team Member

Aggieland Outfitters
11.2014 - 01.2015
  • Effectively communicate with customers, providing professional and refined support for sales and service needs
  • Engaged consumers while providing assistance and information on merchandise and product features
  • Maintained accurate and attractive merchandise displays to maximize purchases
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.

Sales Associate

Grand Slam Car Wash, Detail and Lube
01.2013 - 08.2013
  • Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
  • Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance
  • Offered product and service consultations and employed upselling techniques.

Education

Bachelor of Science Agribusiness -

Texas A&M University

Associate of Science Business -

Blinn College
06.2016

Skills

  • Professional & Ethical
  • High Volume Production Management
  • Superior Facility of Diverse Clientele
  • Operative Clientele Upselling
  • Effective Communication Management
  • Service Prioritization
  • Corporate Event Sourcing & Coordination
  • Cost and Inventory Management
  • Staff leadership & Development
  • Sales Strategy
  • Lead Generation Techniques
  • Contract Preparation

References

  • Bryan Reece, Owner, Reece Custom & Avonley Homes, (979)676-5800
  • Eric Walley, Sales Manager, Reece Custom & Avonley Homes, (979)571-1585
  • Matthew Graham, General Manager, Palm Harbor Homes of Bryan, (512)938-9244
  • Nicole James, Mortgage Loan Officer, DHI Mortgage, (262)989-4913
  • Shana Porter, Sales Manager, DR Horton, (252)534-1050
  • Justin Adney, General Manager, Pebble Creek Country Club, (979)690-0996
  • Michael Todaro, Service Director, Pebble Creek Country Club, (979)595-6299
  • Steve Deeb, Executive Chef, Pebble Creek Country Club, (979)690-0996
  • Vincent Adams, Former Manager, (214)354-3154

Timeline

New Home Sales Consultant

Reece & Avonley Homes
03.2023 - Current

New Home Sales Professional

Palm Harbor Homes
11.2022 - 03.2023

New Home Sales Executive

DR Horton Home Builder
09.2020 - 09.2022

Banquet/Event/Restaurant Captain

Pebble Creek Country Club
07.2017 - 09.2020

Fine Dining Server

La Riviera Restaurant & Bakery
02.2015 - 12.2015

Retail Sales Team Member

Aggieland Outfitters
11.2014 - 01.2015

Sales Associate

Grand Slam Car Wash, Detail and Lube
01.2013 - 08.2013

Bachelor of Science Agribusiness -

Texas A&M University

Associate of Science Business -

Blinn College

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