Brendan Crean
West Hempstead,United States
Summary
Efficient in multitasking, organization, and time management. All tasks given at Lynx Mortgage Bank LLC as well as prior jobs involved some form of delivery or transportation of legal documents or other materials. Delivery was the primary job prior to Lynx. Which ever job or task given was done in a timely and consistent manner.
Overview
9
9
years of professional experience
Work History
Server
Asian Moon
Massapequa, NY
09.2022 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
- Collected orders and relayed them to bartenders quickly and accurately.
- Completed table resets by wiping down surfaces and refilling condiments.
- Organized and replenished supplies at food stations to optimize team performance.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
Server
Raxx Sports Bar & Grill
510 Hempstead Turnpike, West Hempstead, NY 11552
12.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported needs of four-person wait staff who attended to specific needs of countless customers daily for Raxx Sports Bar & Grill with social relevancy and intentionality
Lab Courier
Quest Diagnostics
Melville, NY
08.2023 - 11.2024
- Improved lab efficiency by promptly delivering samples and documents to their designated locations.
- Enhanced communication between labs by regularly updating all parties on courier status and delivery times.
- Ensured sample integrity with proper handling, packaging, and storage during transport.
- Maintained accurate records of deliveries, pickups, and any special instructions for each job.
- Managed time effectively to ensure prompt delivery of sensitive materials within specified deadlines.
- Reduced risk of lost or damaged samples by following established safety protocols during transport.
- Assisted in streamlining internal processes through regular feedback and suggestions for improvement.
- Collaborated with team members to optimize routes and schedules, ensuring efficient use of resources.
- Provided excellent customer service, addressing client concerns and answering questions as needed.
- Contributed to positive work environment by maintaining strong relationships with colleagues and supervisors.
- Adhered to strict confidentiality guidelines regarding patient information and test results during transportation tasks.
- Actively participated in ongoing training sessions to stay current on industry best practices and compliance regulations.
- Supported laboratory staff by organizing supplies, preparing shipments, and assisting with other tasks as needed.
- Informed lab personnel of any discrepancies or issues encountered during delivery process for timely resolution.
- Demonstrated adaptability by adjusting routes when faced with unexpected obstacles or changes in priority levels.
- Completed thorough inspections of vehicle before each shift to ensure its safe operation throughout day's deliveries.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Delivered packages to customer doorsteps and business offices.
- Followed safety procedures and regulations to protect packages and vehicles.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Communicated with dispatch and customers for accurate delivery information.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Managed delivery route for optimal use of time and fuel.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Handled receipt, storage, identification and delivery of products for clients.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Escalated issues to supervisor for immediate remediation.
- Drove to and collected specimens from 22 locations daily
- Drove to Woodland Park, New Jersey from Melville at end of each shift
Shipper
Lynx Mortgage Bank LLC
Westbury, NY
09.2020 - 06.2022
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Coordinated storage locations and product movements.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Collaborated with other departments on supply and quality issues.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Checked shipments against paperwork and signed documents.
- Picked orders, scanned products and packed boxes.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Managed over 50 customer calls per day.
Catering Server
DJS Events
New York
07.2022 - 07.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Cleared dishes and glassware quickly following each course.
- Arranged linens and table settings according to seating plan and event theme.
- Prepared and maintained drink stations throughout catering events.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Executed synchronized meal service simultaneously serving multiple guests.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected orders and relayed them to bartenders quickly and accurately.
Dog Sitter
Nicole & JT Hogan
Huntington, NY
06.2015 - Current
- Administered parasite preventive, vitamins and supplements and treatments for acute conditions.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Followed pet care instructions, dietary needs and medication regimens.
- Coordinated schedules to optimize care for multiple pets and team members each day.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email and text.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Ensured dogs'' well-being by adhering to specific dietary restrictions and administering medications as required.
- Gained repeat business through exceptional customer service and genuine compassion for animals in my care.
- Assisted with grooming tasks such as brushing fur, trimming nails, and bathing when needed.
- Kept accurate records of each dog's needs, preferences, medical information, feeding schedules, and any special instructions provided by clients.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
- Maintained clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Prepared food and water following instructions from pet owners.
- Communicated professionally with pet owners via phone, email, and text.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
Sound Healer
Self-employed
Long Island, NY
11.2023 - Current
- Facilitated sound baths with 12 clients at once
- Prepared, set up instruments, ensured comfortable environment for clients
- Acquired repeat customers
- Ensured healthy business relationship with clients
- Consistently practiced daily to ensure proper form and technique
- Created flyers, and advertised for events
- Maintained multiple business relationships simultaneously
Education
Bachelor of Arts - Music Performance
Five Towns College
Huntington Station, NY04.2020
Skills
- Materials Requisition
- Equipment Maintenance
- Attention to Detail
- Storage Coordination
- Document Preparation
- Data Documentation
- Inventory Replenishment
- Effective Communication
- Material Preparation
- Verbal and Written Communication
- Preparing Containers
- Box and Container Packing
- Recordkeeping Accuracy
- Organization and Prioritization
- Packing and Scanning
- Teamwork and Cooperation
- Storage and Supply Management
- Pattern Recognition
- Damage Identification and Reporting
- Critical Thinking
- Verifying Shipments
- Team Meetings
- Stamping and Assembly
- Corrective Actions
- Work Order Following
- Product and Materials Sorting
- Loading Cargo
- Production Organization
Accomplishments
- Documented and resolved issues with scanning legal documents due to machinery and/or technical problems which led to loans being purchased before expiration date.
- Achieved successful loan fundings post closing through effectively helping with clearing conditions after said loan was shipped on time.
Music, Stand Up Comedy
Performed music on stage since age six, continued all the way through high school and college, later perusing Stand up comedy as a hobby. Due to the experience of these hobbies I gained confidence, a more than comfortable grasp on public speaking, and overall positive attitude to contribute to my ability to overcome challenges and persevere. Large crowds are where I thrive, so a field where it is necessary to be social, and communicate to accomplish goals would best suit somebody like myself.
Timeline
Sound Healer
Self-employed
11.2023 - Current
Lab Courier
Quest Diagnostics
08.2023 - 11.2024
Server
Raxx Sports Bar & Grill
12.2022 - 09.2023
Server
Asian Moon
09.2022 - 12.2022
Catering Server
DJS Events
07.2022 - 07.2022
Shipper
Lynx Mortgage Bank LLC
09.2020 - 06.2022
Dog Sitter
Nicole & JT Hogan
06.2015 - Current
Bachelor of Arts - Music Performance
Five Towns College