Brendan Diaz
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
General Manager
West Town Bakery/Wholesale Operations (Fifty/50 Group)
09.2023 - Current
- Developed and executed comprehensive business strategies to drive revenue growth, increase market share, and enhance overall profitability
- Conducted market research to identify trends, customer preferences, and competitive landscape, resulting in the implementation of targeted marketing and product development initiatives
- Oversaw day-to-day operations of the bakery and wholesale department, ensuring seamless production, distribution, and delivery of high-quality baked goods to retail and wholesale clients
- Managed budgetary processes, monitored financial performance, and implemented cost-control measures to maximize profitability
- Implemented and maintained rigorous quality control measures to uphold the bakery's reputation for excellence.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Assistant General Manager
Roots Pizza/The Sixth Quality Spirits (Fifty/50 Group)
03.2021 - 08.2023
- Interact with, direct and supervise employees on a daily basis in a fair and dignified manner
- Assist with the interviewing, hiring, training, development and retention of qualified employees
- Report a weekly scorecard of measurable expectations to higher management/ownership
- Be hands on with all Front of House and Back of House positions to ensure smooth and efficient service
- Identify, address and document individual employee performance problems according to standard operating procedure
- Discipline and/or terminate as necessary according to Fifty/50 Group procedures
- Uphold applicable policies and requirements of employment laws
- Assist with the scheduling, conducting, and documenting of employee reviews according to standard operating procedure
- Perform varied duties to ensure proper restaurant operation according to standard operating procedure.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Head Bartender/Beverage Manager
Celeste/Disco (Bonhomme Hospitality)
04.2016 - 03.2020
- Provided a fun, interesting environment for guests while conforming to hospitality standards
- Cultivated well thought out menus for all (4) floors specific to the venue's concept (high volume, late night, etc.) Including seasonal menu changes
- Responsible for all ordering and inventory
- Attended weekly operations meetings with management and ownership
- Established relationships with brand ambassadors and liquor reps
- Responsible for hiring, training new staff, and updating FOH schedule each week
- Provided a weekly profits and loss report to ownership each week.
Head Bartender
Prairie School (Heisler Hospitality)
09.2017 - 06.2018
- Provided a hospitable, Midwestern experience for guests in West Loop with emphasis on architectural reflection in cocktail presentation and space design
- Manager on Duty several nights per week, responsible for all closing operations
- Responsible for learning bi-weekly changing seasonal cocktail menus
- Executed bar program with emphasis on Japanese culture and a heavy attention to detail.
Education
Bachelor of Arts - Communications
University of Illinois At Urbana-Champaign
Champaign, IL06.2012
Skills
- Bilingual, English/Spanish
- Excellent time management, multi-tasking, and organizational skills
- Profit & Loss management skills
- Proficient in MS Office, Google Workplace, POS Modules (Aloha, Breadcrumb, Toast, Micros, etc)
- Proficient knowledge of sales industry, culture and current trends
- Attention to detail and adaptability to new and challenging settings
- Aptitude for identifying and resolving operational challenges
- Quick and effective decision-making in high-pressure situations
- Inventory Management
- Performance Evaluation and Monitoring
- Customer Relationship Management
- Administrative Skills
- Interpersonal Skills
- Payroll Administration and Timekeeping
- Department Oversight
- Revenue Growth
- Vendor Negotiations
- Cost analysis and savings
- Relationship Building
Timeline
General Manager
West Town Bakery/Wholesale Operations (Fifty/50 Group)
09.2023 - Current
Assistant General Manager
Roots Pizza/The Sixth Quality Spirits (Fifty/50 Group)
03.2021 - 08.2023
Head Bartender
Prairie School (Heisler Hospitality)
09.2017 - 06.2018
Head Bartender/Beverage Manager
Celeste/Disco (Bonhomme Hospitality)
04.2016 - 03.2020
Bachelor of Arts - Communications
University of Illinois At Urbana-Champaign
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