Brenda N. Do
Rancho Cucamonga,CA
Summary
Current MBA student at Cal Baptist University with significant expertise in end-to-end office administration, including managing confidential documentation. Demonstrated capacity for supporting various personnel to complete multiple clerical tasks to ensure seamless operations across the organization, driving overall administrative efficiency. Proven success communicating with clients and addressing intricate concerns about all aspects of administrative processes. Aptitude for facilitating data entry to ensure overall accuracy and integrity. Detail-oriented individual with ability to balance competing tasks, while never compromising on quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Quality Administrator
Future Tech Metals Inc
10.2022 - Current
- Administration of machine shops containers
- Input of dimensional data to spreadsheets
- Administer forms for dimensional inspection plans
- Administer certificate of conformance documentation
- Administer customer feedback for quality objectives
- Assist in shipping process
- Administer sign off of travelers
- Generate dimensional inspection plans
- Assist in administration of records (scanning and uploading)
- Managed and archived quality documentation and participated in internal and external quality audits
Clerical Coordinator
Hoag Hospital
04.2022 - 07.2022
- Oversaw all aspects of clerical organization across departments
- Served as key point-of-contact for PA, NPs, and RNs
- Managed orders for tests and procedures to ensure timely fulfillment while notifying medical personal of any delays that would affect patients
- Reviewed patient information to process updates on EMR software and relevant systems
- Managed documents and patient information while maintaining HIPAA standards
- Maintained and update patient chart forms for healthcare professionals
Medical Administrative Assistant
Susan Biegel
03.2021 - 02.2022
- Oversaw document administration for patient records and summary sheets
- Validated patient information while maintaining high-level of confidentiality to protect patient data under HIPAA
- Communicated with patients via telephone and email to provide appointment information
- Processed co-payments and appropriate medical insurance documents
- Coordinated preparation of patient charts for more than 50 patients and 4 Doctors
- Facilitated scanning and routing procedures for patient documents
- Enhanced office efficiency by serving as cross-functional support officer that facilitated daily workflow of administrative tasks within company's defined timelines.
- Maintained and updated patient records for accurate, current medical histories
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
- Supported office staff and operational requirements with administrative tasks
- Conducted insurance verification and pre-authorizations and managed patient charts
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Organized paperwork such as charts and reports for office and patient needs
- Greeted patients and provided required paperwork to facilitate services
- Collaborated with healthcare professionals to maintain high-quality care across departments
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
Education
MBA - Management
California Baptist University
Riverside, CA08.2023
Associate of Science - Medical Office Administration
San Joaquin Valley College
Ontario, CA03.2021
Bachelor of Science - Business Administration
University of California, Riverside
Riverside, CA06.2020
Skills
- Office Administration
- Calendar Management
- Data Entry Management
- Document Imaging
- Client Communication
- Records Maintenance
- Confidentiality & Compliance
- Business Administration
- Problem-Solving Ability
- Sorting and Labeling
- Management Scheduling and Time Records
- Administrative Support
- Personnel Records Maintenance
Certification
Health Insurance Portability and Accountability Act
Timeline
Quality Administrator
Future Tech Metals Inc
10.2022 - Current
Clerical Coordinator
Hoag Hospital
04.2022 - 07.2022
Medical Administrative Assistant
Susan Biegel
03.2021 - 02.2022
MBA - Management
California Baptist University
Associate of Science - Medical Office Administration
San Joaquin Valley College
Bachelor of Science - Business Administration
University of California, Riverside
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