Brendan Donovan
Burlington,MA
Summary
With a proven track record at Eddie V's Prime Seafood, I've elevated dining experiences through innovative menu development and expert staff training. My approach blends strong multitasking with mentorship, significantly enhancing customer relations and operational efficiency. My leadership has not only fostered team cohesion but also ensured sustained growth and customer satisfaction.
Upbeat, detail-focused, and passionate about delivering exceptional beverage experiences. Possesses comprehensive knowledge of wine varietals and beverage trends, coupled with strong skills in inventory management and vendor relations. Dedicated to elevating guest experience through innovative beverage programs and meticulous attention to quality and presentation.
Professional wine and beverage expert prepared for leadership role in hospitality industry. Extensive experience in curating wine programs and developing strategic beverage offerings that align with culinary themes. High standards for team collaboration and results-oriented approach ensure reliable performance and adaptability to changing needs. Skills include wine selection, vendor relations, and staff development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Wine and Beverage Director
Eddie V's Prime Seafood
04.2021 - Current
- Conducted regular analysis of sales data to identify opportunities for growth in both popular and underperforming categories.
- Introduced unique wines from lesser-known regions which expanded clientele''s taste profiles while enhancing brand image.
- Collaborated with chefs to craft complementary tasting menus for special events, elevating the overall dining experience.
- Increased staff knowledge and expertise through comprehensive training programs on wine varietals, regions, and food pairings.
- Fostered a positive work environment that promoted teamwork among staff members while maintaining high standards of service excellence.
- Developed strong relationships with wine distributors, ensuring access to exclusive products and competitive pricing.
- Implemented cost control measures for improved profitability without compromising quality or customer satisfaction.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Designed beverage menus.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed bar and wait staff and directed hiring program.
Corporate Trainer
Eddie V's Prime Seafood
07.2019 - Current
- Collaborated with management to develop targeted training initiatives addressing specific areas of improvement in service quality.
- Managed the creation of an employee recognition program that celebrated exceptional performance among the server team, leading to increased motivation and morale.
- Implemented ongoing refresher courses to ensure all servers remained up-to-date on company policies, industry trends, and best practices in customer service.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Trained and mentored 100 new personnel hired to fulfill various roles.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
The Stones Kitchen
08.2018 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Head Bartender
Cheesecake Factory Inc
11.2015 - 07.2019
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Host
Bickfords Restaurant
05.2014 - 05.2015
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Stoneham High School
Stoneham, MA05-2013
Skills
- Customer relations
- Course design
- Strong multitasking
- Staff training and supervision
- Effective time management
- Menu development
Accomplishments
- Supervised team of 100 staff members.
- Wine Spectator Award 3x
Certification
- ServSafe Food Handler's Certification
- ServSafe Alcohol Certification - National Restaurant Association.
Languages
English
Native or Bilingual
Spanish
Timeline
Wine and Beverage Director
Eddie V's Prime Seafood
04.2021 - Current
Corporate Trainer
Eddie V's Prime Seafood
07.2019 - Current
Bartender
The Stones Kitchen
08.2018 - 01.2020
Head Bartender
Cheesecake Factory Inc
11.2015 - 07.2019
Host
Bickfords Restaurant
05.2014 - 05.2015
High School Diploma -
Stoneham High School
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