Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brendan Doran

Plano

Summary

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in leading teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong training skills, ensuring seamless team operations and achievement of goals.

Overview

12
12
years of professional experience

Work History

Escalation Team Member

Kohler Co.
11.2022 - Current
  • Showcased excellent multitasking abilities while managing multiple high-priority escalations simultaneously without sacrificing quality or attention to detail.
  • Enhanced team efficiency by developing and implementing escalation procedures.
  • Served as an expert resource within the company regarding escalated cases, sharing knowledge with colleagues seeking advice or guidance.
  • Participated in regular meetings with other departments to discuss ongoing issues and collaborate on sustainable solutions for improved customer experiences.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Collaborated with subject matter experts to create accurate training content.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.

Customer Service Representative

Peloton
06.2020 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Cashwrap Coordinator

Sephora USA
01.2017 - 06.2020
  • Collaborated with team members to improve store performance, maintaining a professional and welcoming atmosphere for customers.
  • Offered constructive feedback during group training sessions so fellow consultants could refine their skills in makeup application techniques.
  • Trained new employees on makeup application techniques, ensuring consistent quality across the team.
  • Provided expert color matching services for foundation and other complexion products, ensuring client satisfaction with purchase decisions.
  • Conducted classes on makeup trends and best practices, attracting more clients to the store.
  • Streamlined the checkout process with effective communication between cashiers, sales associates, and management.
  • Managed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction levels high.
  • Implemented loss prevention strategies at the cashwrap area, reducing instances of theft or fraud.
  • Performed daily cash reconciliations to determine accuracy of financial reports.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.

Senior Education Consultant

Sephora Inside JCPenney
02.2013 - 01.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Trained and mentored Beauty Advisors in their professional development by having monthly teaches about brand products and techniques.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

Associate of Science - Business Management

Douglas Education Center
Monessen, PA

Skills

  • Team leadership
  • Staff training and development
  • Time management
  • New hire training
  • Planning and coordination
  • Creative problem solving
  • Strong communication skills
  • Adaptable to feedback
  • Exceptional customer service
  • Cash handling expertise
  • Retail operations

Timeline

Escalation Team Member

Kohler Co.
11.2022 - Current

Customer Service Representative

Peloton
06.2020 - 08.2022

Cashwrap Coordinator

Sephora USA
01.2017 - 06.2020

Senior Education Consultant

Sephora Inside JCPenney
02.2013 - 01.2017

Associate of Science - Business Management

Douglas Education Center

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