Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Brendan Douglass

Middletown,PA

Summary

Dynamic operations supervisor with extensive experience at UPS and DHL Supply Chain, excelling in warehouse management and process improvement. Proven track record in leading teams to enhance operational efficiency and safety compliance. Skilled in SAP ERP and coaching, fostering a culture of continuous improvement and high performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Supervisor

DHL Supply Chain
Lancaster, PA
01.2022 - Current
  • Involved in the new customer Go Live with GSK Pharma in Manchester, PA, from January 2022 until March 2022.
  • Involved with the new WMS Go Live in November of 2022. Converted from Microsoft AX to SAP ERP.
  • Supervised daily operations and workflow of warehouse teams.
  • Monitored performance metrics to identify areas for process improvements.
  • Led team meetings to communicate objectives and operational updates.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Monitored staff performance and provided feedback for improvement.
  • Developed strong relationships with customers through excellent customer service practices.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Led team of 25 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.

Supervisor

UPS
Middletown, PA
08.2020 - 12.2021
  • Trained team members on efficient package handling and sorting techniques.
  • Evaluated employee performance and provided feedback for continuous improvement.
  • Directed and supervised team of 25 employees in daily operations.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Supervised daily operations and ensured compliance with safety regulations.

Package Handler

UPS
Middletown, PA
04.2020 - 08.2020
  • Loaded packages onto delivery trucks efficiently
  • Scanned packages using barcode systems accurately
  • Assisted in unloading shipments from incoming trucks
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Assisted in training new employees on package handling processes.

Security Event Staff Member

Hershey Entertainment & Resorts
Hershey, PA
02.2018 - 06.2018
  • Assisted in checking credentials of attendees at entry points.
  • Monitored event areas to ensure safety and security for all attendees.
  • Patrolled assigned areas to deter potential security threats effectively.
  • Enforced venue rules and regulations to maintain a safe environment.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.

Education

High School Diploma -

Middletown Area High School
Middletown, PA
06-2018

Some College (No Degree) -

California University of Pennsylvania
California, PA

Skills

  • Warehouse management
  • SAP ERP
  • Process improvement
  • Team leadership
  • Operational efficiency
  • Public speaking
  • Workflow management
  • Coaching and mentoring
  • Task delegation
  • Safety compliance

Affiliations

  • Running
  • Golf

Accomplishments

  • DHL Supply Chain Supervisor Academy Graduate

Certification

  • MHE Certified

Timeline

Operations Supervisor

DHL Supply Chain
01.2022 - Current

Supervisor

UPS
08.2020 - 12.2021

Package Handler

UPS
04.2020 - 08.2020

Security Event Staff Member

Hershey Entertainment & Resorts
02.2018 - 06.2018

High School Diploma -

Middletown Area High School

Some College (No Degree) -

California University of Pennsylvania

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